Mapping and GIS Solutions Community

I have Trimble Mobile Manager installed on my Galaxy Tab A. Have been using this seamlessly with ArcGIS Field Maps for several months now; however, now the Trimble Mobile Manager app crashes on every attempt to boot and subsequently cannot connect to ArcGIS Field Maps. Have tried reinstalling the app and rebooting the tablet. Hoping this is a simple bug and not a new compatibility issue due to the tablet's age. Curious if anyone else is having the same issue, or if anyone knows that it is already being addressed?

Thank you!

Hi @Noah Deer

Reach out to your local Trimble reseller using the search tool and explain this problem

• They should be able to provide you with an installation file for the previous version of TMM which you can install manually (via the *.apk file)
• Once installed do not update until we release the fix for this (we hope to have out soon)

And apologies for any inconvenience this has caused

I have Trimble Mobile Manager installed on my Galaxy Tab A. Have been using this seamlessly with ArcGIS Field Maps for several months now; however, now the Trimble Mobile Manager app crashes on every attempt to boot and subsequently cannot connect to ArcGIS Field Maps. Have tried reinstalling the app and rebooting the tablet. Hoping this is a simple bug and not a new compatibility issue due to the tablet's age. Curious if anyone else is having the same issue, or if anyone knows that it is already being addressed?

Thank you!

Hi @Tom Harrison

I was just contacted by someone from Trimble MGIS support who provided me with the .apk file. This worked great, thank you for your response!

Any idea how I can check on the status of this issue, so I know when it's safe to update to the current version?

Thanks again!

Noah

Hi @Noah Deer

Reach out to your local Trimble reseller using the search tool and explain this problem

• They should be able to provide you with an installation file for the previous version of TMM which you can install manually (via the *.apk file)
• Once installed do not update until we release the fix for this (we hope to have out soon)

And apologies for any inconvenience this has caused

I have Trimble Mobile Manager installed on my Galaxy Tab A. Have been using this seamlessly with ArcGIS Field Maps for several months now; however, now the Trimble Mobile Manager app crashes on every attempt to boot and subsequently cannot connect to ArcGIS Field Maps. Have tried reinstalling the app and rebooting the tablet. Hoping this is a simple bug and not a new compatibility issue due to the tablet's age. Curious if anyone else is having the same issue, or if anyone knows that it is already being addressed?

Thank you!

Hi Noah

Best method is through your local Trimble reseller's support team.

They're usually in contact with Trimble support directly for issues like this and will be informed in advance of any fixe being published

Glad you're all working!

Hi @Tom Harrison

I was just contacted by someone from Trimble MGIS support who provided me with the .apk file. This worked great, thank you for your response!

Any idea how I can check on the status of this issue, so I know when it's safe to update to the current version?

Thanks again!

Noah

Hi @Noah Deer

Reach out to your local Trimble reseller using the search tool and explain this problem

• They should be able to provide you with an installation file for the previous version of TMM which you can install manually (via the *.apk file)
• Once installed do not update until we release the fix for this (we hope to have out soon)

And apologies for any inconvenience this has caused

I have Trimble Mobile Manager installed on my Galaxy Tab A. Have been using this seamlessly with ArcGIS Field Maps for several months now; however, now the Trimble Mobile Manager app crashes on every attempt to boot and subsequently cannot connect to ArcGIS Field Maps. Have tried reinstalling the app and rebooting the tablet. Hoping this is a simple bug and not a new compatibility issue due to the tablet's age. Curious if anyone else is having the same issue, or if anyone knows that it is already being addressed?

Thank you!

Hi Noah,

In addition to Tom's comments (thanks @Tom Harrison!) I will put an announcement on this community when the update is released.

Best regards,

Hi Noah

Best method is through your local Trimble reseller's support team.

They're usually in contact with Trimble support directly for issues like this and will be informed in advance of any fixe being published

Glad you're all working!

Hi @Tom Harrison

I was just contacted by someone from Trimble MGIS support who provided me with the .apk file. This worked great, thank you for your response!

Any idea how I can check on the status of this issue, so I know when it's safe to update to the current version?

Thanks again!

Noah

Hi @Noah Deer

Reach out to your local Trimble reseller using the search tool and explain this problem

• They should be able to provide you with an installation file for the previous version of TMM which you can install manually (via the *.apk file)
• Once installed do not update until we release the fix for this (we hope to have out soon)

And apologies for any inconvenience this has caused

I have Trimble Mobile Manager installed on my Galaxy Tab A. Have been using this seamlessly with ArcGIS Field Maps for several months now; however, now the Trimble Mobile Manager app crashes on every attempt to boot and subsequently cannot connect to ArcGIS Field Maps. Have tried reinstalling the app and rebooting the tablet. Hoping this is a simple bug and not a new compatibility issue due to the tablet's age. Curious if anyone else is having the same issue, or if anyone knows that it is already being addressed?

Thank you!