Hello Travis,
sorry to hear you are struggling.
Are you able to upload your project to Trimble Connect?
If you want to go forward by uninstalling/reinstalling I would recommend to backup your data.
You can connect your device via USB to a PC and just copy the MyPenmap folder (e.g. This PC\TDC600_2\Internal shared storage\Android\data\com.trimble.penmap\files)
![](https://higherlogicdownload.s3.amazonaws.com/TRIMBLE/MessageImages/5f40e5f332c344038c94d69bfef32adf.png)
If you uninstall Penmap there is a notification which allows you to keep your data as well
!["Screenshot_20240422-120724.png" wird angezeigt.](https://chat.google.com/u/0/api/get_attachment_url?url_type=FIFE_URL&content_type=image%2Fpng&attachment_token=AOo0EEUfz6lDPnvbmRY1t%2Bbio8EpiVPXnkRVkTdKRMw%2BE3H9RQX0Av9HYHun8G2ipwINrDf4bNA6fodlFhcaFZFZ7X71GqAOA5U%2BCD5YjWFo8NdyKW6LW4zweAsCWWymNOMlbn6dfRGj9NijiLh65EVNUO%2BJVsjMWgX51l0I8RyrsuNjYTsU3Ug7PbLyDaFlaBYxAmdP1XaAm9TDYB%2BTN8svDjNcR3LkYskVNBARuEtTKgZFTDMOmHN0tfr1RKYBcCr3mlRwzFM7koB8BCcmxnrVd5U3VRbtQTyjKbSelzWW3%2FABdmN7020EeuklsItqZXfjUIpVp7kJwvPZBr2RE7LyE8L9XPGzcSorrSZX2ljgPUKGsP78jKmiD9stHu4X0326Y2q6BLw9uOCdMHJxzu4A6XhqT4HVQWfRKKGzLWdYMA6md1aUHIKcK90w1YYR2UkUh5J%2Fn5w2SvYuAWC6l8kqQUM%2F33LcrrEclB5y83pO6wHTyq90eDSAePPLzQTtYI2UEEHQSMMdjeayCDh1e1nTd4DMB2LqpqQ4nzhA%2BN7j2nIyEIcAcPt1femCS9xNBOVDq%2F18Pu59BSgPdlIp6dqKWMzGFIot&sz=w1496-h1252)
Please get in touch with your local dealer to analyze the issue if it persists.
Kind regards
Conny
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Cornelia Schmitz
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Original Message:
Sent: 04-19-2024 13:07
From: Travis Paproski
Subject: Trimble Penmap Keeps Stopping
Hi, I am recently having issues with Penmap not functioning properly. I can create a file and use as normal but anytime I try and export it forces closed and never exports. I get the message that Trimble Penmap keeps stopping. Has anyone experienced this with suggestions? I have about 3 jobs that haven't been able to be exported and I don't want to lose the data. I have tried the basics, restart, battery pull and clearing the cache. My next resort is uninstalling/reinstalling the app but I feel that will lose my data.
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Travis Paproski
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