Hello Travis,
sorry to hear you are struggling.
Are you able to upload your project to Trimble Connect?
If you want to go forward by uninstalling/reinstalling I would recommend to backup your data.
You can connect your device via USB to a PC and just copy the MyPenmap folder (e.g. This PC\TDC600_2\Internal shared storage\Android\data\com.trimble.penmap\files)
If you uninstall Penmap there is a notification which allows you to keep your data as well
Please get in touch with your local dealer to analyze the issue if it persists.
Kind regards
Conny
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Cornelia Schmitz
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Original Message:
Sent: 04-19-2024 13:07
From: Travis Paproski
Subject: Trimble Penmap Keeps Stopping
Hi, I am recently having issues with Penmap not functioning properly. I can create a file and use as normal but anytime I try and export it forces closed and never exports. I get the message that Trimble Penmap keeps stopping. Has anyone experienced this with suggestions? I have about 3 jobs that haven't been able to be exported and I don't want to lose the data. I have tried the basics, restart, battery pull and clearing the cache. My next resort is uninstalling/reinstalling the app but I feel that will lose my data.
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Travis Paproski
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