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Trimble Positions with Terraflex on Connect: Field data not in sessions & not available to post-process.

  • 1.  Trimble Positions with Terraflex on Connect: Field data not in sessions & not available to post-process.

    Posted 06-26-2023 20:10

    I am using Trimble Positions version 10.8.1.3 to create & deploy projects through Trimble Connect and I collect data with Terraflex. When handling sessions using the Trimble Positions dockable window, collected field data (points) come back as "forms collected outside sessions" and I am not able to post-process the data. My field configurations seem fine (real-time + post-processing). . How is possible that 1) forms are collected "outside" of sessions and 2) how do I fix this problem so I can post-process my field data? 

    Thanks for any advice you can offer.



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    Jessica Kowalski

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  • 2.  RE: Trimble Positions with Terraflex on Connect: Field data not in sessions & not available to post-process.

    Posted 06-27-2023 01:53

    Hi Jessica

    I'm assuming your field software is Trimble Terraflex here?

    There are a number of reasons why this could happen, the most obvious (and easiest to check) would be....

    • You not having a Terraflex Premium licence for that particular field session (Starter and Standard do not support post processing)
    • Not using a supported receiver - Terraflex only logs raw GNSS session data for post processing with Catalyst DA2, R1 (EM100), R2, TDC150/650

    Beyond this it gets a bit techy and we would need to delve into the log files 

    So, If the two options above are not the cause then we would need: 

    1. The log files from Terraflex from the device you used to capture this data - SETTINGS > SEND LOGS
    2. A date and time approximately when this data was collected so we can investigate

    With this in mind I would suggest you contact your local Trimble reseller and open a support case with their team. They can guide you through the basics and help gather the log files etc... If they can't resolve this then they will usually escalate to us (Trimble)

    Hope this helps



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    Tom Harrison
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    Original Message


  • 3.  RE: Trimble Positions with Terraflex on Connect: Field data not in sessions & not available to post-process.

    Posted 06-27-2023 08:44

    Thank you for responding. We are collecting with an R2. You are correct, I am in contact with our Trimble rep and it is a Terraflex versioning issue. We haven't had this problem in the past using Terraflex Advanced and are trying to resolve it now. Thank you again. 



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    Jessica Kowalski
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    Original Message