Trimble Connect User Forum

Hi,

I am unable login to my Trimble account at id.trimble.com as the username and password fields are not visible on the page. See attached for a screenshot.

This is happening on Edge, Firefox and Chrome and even in Incognito Mode across all 3 browsers. I have cleared the cache, cookies and even the browser history but nothing seems to work and not sure where to go next.

I am able to login from a different computer where the username and password fields are visible so it appears to be a pc issue but I can't for the life of me work out why. Any ideas or direction would be really appreciated.

Thank you

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Andrew Wills
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Hi Andrew,
Can you please send your userID details , the HAR files and Browser DEV Tools  console errors to our Support team (connect-support@trimble.com) . 

Regards

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Darshan Rajaram Kamat
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Original Message:
Sent: 2/15/2022 7:22:00 AM
From: Darshan Rajaram Kamat
Subject: RE: Trimble sign in page username and password fields not visible

Hi Andrew,
Can you please send your userID details , the HAR files and Browser DEV Tools  console errors to our Support team (connect-support@trimble.com) . 

Regards

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Darshan Rajaram Kamat
------------------------------

Hi Andrew,
Since you are facing issue with id.trimble.com , our Support team will need these details to re-route it to the appropriate team for investigation. 

You can find the steps to capture HAR file here . You could also just email to our Support team so that they can get in touch with you to get the HAR details and the web console errors . 

Regards

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Darshan Rajaram Kamat
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Original Message:
Sent: 02-16-2022 17:40
From: Andrew Wills
Subject: Trimble sign in page username and password fields not visible

Hi Darshan,

 

Thanks for marking contact.

 

I am but a simple Sketchup Pro user that can't login and not a developer so don't have, or don't know how to get, HAR files or console error reports.

 

This is a browser or computer problem but I'm hoping that someone in the Trimble Community may have seen this issue as I have not been able to find anything in my searches and don't experience the problem on another computer, but still can't use Sketchup as it's installed locally on the machine with the login problem.

 

When I open Sketchup on my pc it launches a web browser that should prompt me to login with a username and password, but those fields are blank on every browser that I try on that computer. The page that is giving me all the trouble is id.trimble.com

 

Thanks

Andrew Wills

 

Original Message:
Sent: 2/15/2022 7:22:00 AM
From: Darshan Rajaram Kamat
Subject: RE: Trimble sign in page username and password fields not visible

Hi Andrew,
Can you please send your userID details , the HAR files and Browser DEV Tools  console errors to our Support team (connect-support@trimble.com) . 

Regards

------------------------------
Darshan Rajaram Kamat
------------------------------

Hi Andrew,

I had this same issue on Firefox several weeks ago, so I went to Chrome, which worked for a while and then stopped (just this morning) -- which is why I searched for and found this thread. So frustrating, especially if you have a model you've spent a lot of time on and are facing the prospect of never recovering.

SOLUTION!
In my case, the issue/solution turned out to be my VPN. If I pause it for a few minutes (and disable the Internet kill switch, so that I still have Internet access), the login fields appear on the Trimble login page, and I'm able to access Trimble/Sketchup.

Hope this helps.

------------------------------
Roger Rueff
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Thanks very much for your response Roger. That worked perfectly & I can now login to Sketchup after nearly 2 months of trying.

As soon as you mentioned VPN I knew you were on to something as I had installed a new VPN client around the same time but hadn't made that connection. 

I was very disappointed with Trimble's response who closed my ticket after telling me to contact IT??? I was all ready to cancel my subscription so thank you very much for helping me save about 3 years of work. It is really, really, really appreciated.



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Andrew Wills
------------------------------

Original Message:
Sent: 03-10-2022 06:44
From: Roger Rueff
Subject: Trimble sign in page username and password fields not visible

Hi Andrew,

I had this same issue on Firefox several weeks ago, so I went to Chrome, which worked for a while and then stopped (just this morning) -- which is why I searched for and found this thread. So frustrating, especially if you have a model you've spent a lot of time on and are facing the prospect of never recovering.

SOLUTION!
In my case, the issue/solution turned out to be my VPN. If I pause it for a few minutes (and disable the Internet kill switch, so that I still have Internet access), the login fields appear on the Trimble login page, and I'm able to access Trimble/Sketchup.

Hope this helps.

------------------------------
Roger Rueff
------------------------------

I am having the same problem but I have no idea what VPN is.

Can I get more information? I tried finding a tutorial on YouTube but no step by step instructions were available. 

"As soon as you mentioned VPN I knew you were on to something."

Thanks,

Denise

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Denise Lacquement
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Original Message:
Sent: 03-11-2022 00:11
From: Andrew Wills
Subject: Trimble sign in page username and password fields not visible

Thanks very much for your response Roger. That worked perfectly & I can now login to Sketchup after nearly 2 months of trying.

As soon as you mentioned VPN I knew you were on to something as I had installed a new VPN client around the same time but hadn't made that connection. 

I was very disappointed with Trimble's response who closed my ticket after telling me to contact IT??? I was all ready to cancel my subscription so thank you very much for helping me save about 3 years of work. It is really, really, really appreciated.



------------------------------
Andrew Wills
------------------------------


Original Message:
Sent: 03-10-2022 06:44
From: Roger Rueff
Subject: Trimble sign in page username and password fields not visible

Hi Andrew,

I had this same issue on Firefox several weeks ago, so I went to Chrome, which worked for a while and then stopped (just this morning) -- which is why I searched for and found this thread. So frustrating, especially if you have a model you've spent a lot of time on and are facing the prospect of never recovering.

SOLUTION!
In my case, the issue/solution turned out to be my VPN. If I pause it for a few minutes (and disable the Internet kill switch, so that I still have Internet access), the login fields appear on the Trimble login page, and I'm able to access Trimble/Sketchup.

Hope this helps.

------------------------------
Roger Rueff

Thanks also Roger, had same problem sollution the same VPN. I don't think I would have figuired it out myself, so again Thanks
Paul

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Paul Wood
------------------------------

Original Message:
Sent: 03-10-2022 06:44
From: Roger Rueff
Subject: Trimble sign in page username and password fields not visible

Hi Andrew,

I had this same issue on Firefox several weeks ago, so I went to Chrome, which worked for a while and then stopped (just this morning) -- which is why I searched for and found this thread. So frustrating, especially if you have a model you've spent a lot of time on and are facing the prospect of never recovering.

SOLUTION!
In my case, the issue/solution turned out to be my VPN. If I pause it for a few minutes (and disable the Internet kill switch, so that I still have Internet access), the login fields appear on the Trimble login page, and I'm able to access Trimble/Sketchup.

Hope this helps.

------------------------------
Roger Rueff
------------------------------

Happy to help, Paul. I like Sketchup a lot, but they don't make it easy to get help on things like this, as their response to Andrew showed.

------------------------------
Roger Rueff
------------------------------

Original Message:
Sent: 09-02-2022 08:29
From: Paul Wood
Subject: Trimble sign in page username and password fields not visible

Thanks also Roger, had same problem sollution the same VPN. I don't think I would have figuired it out myself, so again Thanks
Paul

------------------------------
Paul Wood
------------------------------


Original Message:
Sent: 03-10-2022 06:44
From: Roger Rueff
Subject: Trimble sign in page username and password fields not visible

Hi Andrew,

I had this same issue on Firefox several weeks ago, so I went to Chrome, which worked for a while and then stopped (just this morning) -- which is why I searched for and found this thread. So frustrating, especially if you have a model you've spent a lot of time on and are facing the prospect of never recovering.

SOLUTION!
In my case, the issue/solution turned out to be my VPN. If I pause it for a few minutes (and disable the Internet kill switch, so that I still have Internet access), the login fields appear on the Trimble login page, and I'm able to access Trimble/Sketchup.

Hope this helps.

------------------------------
Roger Rueff

Thanks Roger for the solution!

It is really a shame and totally unaceptable for a service like Trimble to just not care and expect their users to also be IT experts. To have a login page that doesn't allow the use of a VPN or Password Manager (yes, the login page is very har to use with a password manager) is just bad service. 

------------------------------
Daniel Rosik
------------------------------

Original Message:
Sent: 03-10-2022 06:44
From: Roger Rueff
Subject: Trimble sign in page username and password fields not visible

Hi Andrew,

I had this same issue on Firefox several weeks ago, so I went to Chrome, which worked for a while and then stopped (just this morning) -- which is why I searched for and found this thread. So frustrating, especially if you have a model you've spent a lot of time on and are facing the prospect of never recovering.

SOLUTION!
In my case, the issue/solution turned out to be my VPN. If I pause it for a few minutes (and disable the Internet kill switch, so that I still have Internet access), the login fields appear on the Trimble login page, and I'm able to access Trimble/Sketchup.

Hope this helps.

------------------------------
Roger Rueff
------------------------------

As I whitlisted "cdn.cookielaw.org" in my Ad-Blocking

the login was working again

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Reinhard Freuis
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Just wanted to say thanks! This was the solution for me as well.

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Jason Martin
------------------------------

Original Message:
Sent: 05-06-2023 05:49
From: Reinhard Freuis
Subject: Trimble sign in page username and password fields not visible

As I whitlisted "cdn.cookielaw.org" in my Ad-Blocking

the login was working again

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Reinhard Freuis
------------------------------

YES! Thanks!

After hours of searching that was a great hint. In this site there is an ad-blocker installed. In this case "pi-hole". I whitelisted "cdn.cookielaw.org" and the login page worked instantly. There should be an automated hint on the webpage, when trimble encounters such a problem!

Best, Dirk 

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Dirk Sander
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Original Message:
Sent: 05-06-2023 05:49
From: Reinhard Freuis
Subject: Trimble sign in page username and password fields not visible

As I whitlisted "cdn.cookielaw.org" in my Ad-Blocking

the login was working again

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Reinhard Freuis
------------------------------

Yes! This worked for me as well! Thank you so much!

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Loki kilo
------------------------------

Original Message:
Sent: 05-06-2023 05:49
From: Reinhard Freuis
Subject: Trimble sign in page username and password fields not visible

As I whitlisted "cdn.cookielaw.org" in my Ad-Blocking

the login was working again

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Reinhard Freuis
------------------------------

I use a Pi-Hole ad-Blocking. The same problems. Solved by whitlisting "cdn.cookielaw.org". 
Much appreciated. 

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Ionut Strugaru
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Original Message:
Sent: 05-06-2023 05:49
From: Reinhard Freuis
Subject: Trimble sign in page username and password fields not visible

As I whitlisted "cdn.cookielaw.org" in my Ad-Blocking

the login was working again

------------------------------
Reinhard Freuis
------------------------------

I don't use a VPN so that was not the issue for me. On Mac and using safari had to disable the content blocker for Trimble/ sketchup. Safari> setting for 'sketchup.com' > unchecked enable content blocker. Sign in appeared after this. 

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Cole Chahalis
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Max Max
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Original Message:
Sent: 06-24-2023 05:28
From: Cole Chahalis
Subject: Trimble sign in page username and password fields not visible

I don't use a VPN so that was not the issue for me. On Mac and using safari had to disable the content blocker for Trimble/ sketchup. Safari> setting for 'sketchup.com' > unchecked enable content blocker. Sign in appeared after this. 

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Cole Chahalis
------------------------------

Hoping this may save someone the frustration I experienced: if you use PiHole on your network, you'll need to whitelist trimble.com and sketchup.com. Instant fix for me.

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Sebastian Hunt
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I know this is an older thread, but I ran into this same issue today March 23, 2026.  Tried open up Sketchup as I usualy do, and it prompted me to the Sign-In page. (myprofile.trimble.com).  No big deal, it occasionally asks me to re-sign in, if I haven't been on in awhile.  But this time, no fields for username and password.  Tried restarting my computer, tried clearing cache, history, etc...did not help.  I don't have a VPN either, but I do have Malwarebytes Browser Guard installed on my Google Chrome Browser.  I clicked on that little puzzle looking piece at the top right hand side of my browser, then clicked on Manage Extenstions and then turned the button off for Malwarebytes on the lower right side of that tab.  Closed and re-opened my Chrome Browser and was finally able to see the login fields for the Trimble Sign-In page.  Not sure why this happened today, as I have had Malwarebytes loaded for years, but it did, and that was the solution I used to fix this issue.  I really hope this helps someone else someday.  

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Paul Knapp
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