Thanks for marking contact.
I am but a simple Sketchup Pro user that can't login and not a developer so don't have, or don't know how to get, HAR files or console error reports.
This is a browser or computer problem but I'm hoping that someone in the Trimble Community may have seen this issue as I have not been able to find anything in my searches and don't experience the problem on another computer, but still can't use Sketchup as it's installed locally on the machine with the login problem.
When I open Sketchup on my pc it launches a web browser that should prompt me to login with a username and password, but those fields are blank on every browser that I try on that computer. The page that is giving me all the trouble is id.trimble.com
Thanks Roger for the solution!
It is really a shame and totally unaceptable for a service like Trimble to just not care and expect their users to also be IT experts. To have a login page that doesn't allow the use of a VPN or Password Manager (yes, the login page is very har to use with a password manager) is just bad service.
As I whitlisted "cdn.cookielaw.org" in my Ad-Blocking
the login was working again
Just wanted to say thanks! This was the solution for me as well.
After hours of searching that was a great hint. In this site there is an ad-blocker installed. In this case "pi-hole". I whitelisted "cdn.cookielaw.org" and the login page worked instantly. There should be an automated hint on the webpage, when trimble encounters such a problem!
Yes! This worked for me as well! Thank you so much!
I use a Pi-Hole ad-Blocking. The same problems. Solved by whitlisting "cdn.cookielaw.org". Much appreciated.
I don't use a VPN so that was not the issue for me. On Mac and using safari had to disable the content blocker for Trimble/ sketchup. Safari> setting for 'sketchup.com' > unchecked enable content blocker. Sign in appeared after this.
Hoping this may save someone the frustration I experienced: if you use PiHole on your network, you'll need to whitelist trimble.com and sketchup.com. Instant fix for me.