Trimble Connect Product Updates

 View Only
Back to discussions
Expand all | Collapse all

Trimble TerraFlex - Sign in Issues (Please Check your TerraFlex license error message)

  • 1.  Trimble TerraFlex - Sign in Issues (Please Check your TerraFlex license error message)

    Posted 11-17-2022 13:18
    I am having an issue signing in to TerraFlex from my phone today.  I go through the sign in process and receive a message "Please check your TerraFlex lincense", and it returns to the sign in screen.  Everything worked just fine in the field yesterday, so I am not sure what changed.

    I verified with the other 4 users of TerraFlex and they are all having the same issue right now.  Is there a server issue with TerraFlex right now?

    Any suggestions or help is much appreciated.

    ------------------------------
    Nick Pryor
    ------------------------------


  • 2.  RE: Trimble TerraFlex - Sign in Issues (Please Check your TerraFlex license error message)

    Posted 11-22-2022 03:29
    Hi Nick

    There are no server issues currently so this is likely something related to your TID(s) or licences.
    I don't want to expose your TID's on this platform so I'll direct message you for your details and we can create a support case to work on this

    ------------------------------
    Tom Harrison
    ------------------------------

    Original Message


  • 3.  RE: Trimble TerraFlex - Sign in Issues (Please Check your TerraFlex license error message)

    Posted 11-09-2023 08:48

    Hi Tom, 

    We are having this same issue, getting error message "Please Check your TerraFlex license" when attempting to log into TerraFlex. This is the first time encountering this problem after about a month of using it. Are you able to help us as well?

    Thanks so much in advance,

    NP 



    ------------------------------
    Jessie Medrow
    ------------------------------

    Original Message


  • 4.  RE: Trimble TerraFlex - Sign in Issues (Please Check your TerraFlex license error message)

    Posted 11-10-2023 04:05

    Hi Jessie

    I'd first check the TID you signing in to Terraflex with has an active Terraflex subscription

    • Your licence admin can check this by signing in to the Licence Manager and seeing what TID's (emails) have subscriptions assigned
    • Failing this I would contact your local Trimble reseller for support who can help you go in to a bit more detail on this

    There are no service issues currently or recently so it's likely something specific 

    If you're not having any joy from the options about then feel free to direct message me and I can take this up with the Trimble Support Team



    ------------------------------
    Tom Harrison
    ------------------------------

    Original Message