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Wm account offline after updating to 2024.10

  • 1.  Wm account offline after updating to 2024.10

    Posted 02-28-2025 12:50

    I'm not sure what I'm missing here.  Updated TBC 2024.10 this morning now my WM account says offline? I can't publish updates.  Signed in and out multiply times same error.



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    Jason Smyth
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  • 2.  RE: Wm account offline after updating to 2024.10

    Posted 03-02-2025 21:17

    Jason,

    I had a customer with the same issue this week. We were able to press the "switch account" button and then reselect the correct account. All of his site and design data remained in the project, we just had to reattach the project to the correct account. 

    Hope this helps!



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    Colby Carpenter
    SITECH South Mississippi
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  • 3.  RE: Wm account offline after updating to 2024.10

    Posted 03-03-2025 07:48

    Thank you Colby.  That worked!

    Jason



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    Jason Smyth
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    Original Message