WorksManager

Good afternoon everyone,

Is anyone experiencing issues with Worksmanager sync on Siteworks DCs and Earthworks machines?

We have a couple sites that have been slow to sync new designs and extremely slow to sync DCs.

Thanks!

------------------------------
Dillan Burkett
------------------------------

Hi Dillan,

We are currently experiencing delays in designs being published. This is a known issue, and our team is actively working to resolve it. In the meantime, we kindly request that you reach out to your dealer with the account details so they can raise a support ticket for further investigation.

------------------------------
Abitha Lakshmi

Original Message:
Sent: 03-23-2026 09:58
From: Dillan Burkett
Subject: Worksmanager Sync Slow in Southeast US

Good afternoon everyone,

Is anyone experiencing issues with Worksmanager sync on Siteworks DCs and Earthworks machines?

We have a couple sites that have been slow to sync new designs and extremely slow to sync DCs.

Thanks!

------------------------------
Dillan Burkett
------------------------------

We identified and resolved an issue that was causing delays in files being received on devices. File transfers should now be working as expected. Our team has implemented the necessary fixes and will continue to monitor the system to ensure stability.

Hi Dillan,

We are currently experiencing delays in designs being published. This is a known issue, and our team is actively working to resolve it. In the meantime, we kindly request that you reach out to your dealer with the account details so they can raise a support ticket for further investigation.

------------------------------
Abitha Lakshmi

Original Message:
Sent: 03-23-2026 09:58
From: Dillan Burkett
Subject: Worksmanager Sync Slow in Southeast US

Good afternoon everyone,

Is anyone experiencing issues with Worksmanager sync on Siteworks DCs and Earthworks machines?

We have a couple sites that have been slow to sync new designs and extremely slow to sync DCs.

Thanks!

------------------------------
Dillan Burkett
------------------------------

We're still having issues with this. Getting a message that says "File> Validation in progress" that never goes away. Multiple pieces of equipment. 

We identified and resolved an issue that was causing delays in files being received on devices. File transfers should now be working as expected. Our team has implemented the necessary fixes and will continue to monitor the system to ensure stability.

Hi Dillan,

We are currently experiencing delays in designs being published. This is a known issue, and our team is actively working to resolve it. In the meantime, we kindly request that you reach out to your dealer with the account details so they can raise a support ticket for further investigation.

------------------------------
Abitha Lakshmi

Original Message:
Sent: 03-23-2026 09:58
From: Dillan Burkett
Subject: Worksmanager Sync Slow in Southeast US

Good afternoon everyone,

Is anyone experiencing issues with Worksmanager sync on Siteworks DCs and Earthworks machines?

We have a couple sites that have been slow to sync new designs and extremely slow to sync DCs.

Thanks!

------------------------------
Dillan Burkett
------------------------------

We identified and resolved an issue that was causing delays in files being received on devices. File transfers should now be working as expected. Our team has implemented the necessary fixes and will continue to monitor the system to ensure stability.

Hi Dillan,

We are currently experiencing delays in designs being published. This is a known issue, and our team is actively working to resolve it. In the meantime, we kindly request that you reach out to your dealer with the account details so they can raise a support ticket for further investigation.

------------------------------
Abitha Lakshmi

Original Message:
Sent: 03-23-2026 09:58
From: Dillan Burkett
Subject: Worksmanager Sync Slow in Southeast US

Good afternoon everyone,

Is anyone experiencing issues with Worksmanager sync on Siteworks DCs and Earthworks machines?

We have a couple sites that have been slow to sync new designs and extremely slow to sync DCs.

Thanks!

------------------------------
Dillan Burkett
------------------------------

Hi,

We're still having issues on machines. Had to load a couple models manually. Here is the error showing in Worksmanager.

We identified and resolved an issue that was causing delays in files being received on devices. File transfers should now be working as expected. Our team has implemented the necessary fixes and will continue to monitor the system to ensure stability.

Hi Dillan,

We are currently experiencing delays in designs being published. This is a known issue, and our team is actively working to resolve it. In the meantime, we kindly request that you reach out to your dealer with the account details so they can raise a support ticket for further investigation.

------------------------------
Abitha Lakshmi

Original Message:
Sent: 03-23-2026 09:58
From: Dillan Burkett
Subject: Worksmanager Sync Slow in Southeast US

Good afternoon everyone,

Is anyone experiencing issues with Worksmanager sync on Siteworks DCs and Earthworks machines?

We have a couple sites that have been slow to sync new designs and extremely slow to sync DCs.

Thanks!

------------------------------
Dillan Burkett
------------------------------