Trimble Connect User Forum

 View Only
Back to discussions
Expand all | Collapse all

XR10 with Hololens 2: Unable to Launch a Project

  • 1.  XR10 with Hololens 2: Unable to Launch a Project

    Posted 06-29-2023 09:11

    Hi,

    I've been trying to open any TC project for almost an hour now, but it
    seems there's some issues opening or launching it via XR10 with Hololens 2.
    Tried it with 2 separate XR10 devices, 2 separate TC accounts,
    switching different internet connections (wifi and mobile hotspot) but
    still the same.
    Whenever I try to open TCH, it keeps on being unable to launch or open a TC
    project.

    I don't see any reported similar incident on the TC status today,
    https://status.connect.trimble.com

    Anyone got this experience?

    PS.
    Tried to reinstall the TC for MR app but was unable to get around as well.



    ------------------------------
    Regards,

    Marvin Garcia BSc CE, SD BIM
    Senior Technical Consultant, Structures
    Construction
    ------------------------------


  • 2.  RE: XR10 with Hololens 2: Unable to Launch a Project

    Posted 06-30-2023 12:12

    Same problem here for the last 24h or so. Trimble support said that other people have reported this too and they're currently working to resolve it.



    ------------------------------
    Ben Hunter
    ------------------------------

    Original Message