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"Your GPS location is old" in Field Maps connected to a DA2

  • 1.  "Your GPS location is old" in Field Maps connected to a DA2

    Posted 08-21-2025 18:53

    I have a field tech who is running into issues with his DA2 and connecting to Field Maps. Regularly it will connect and work for a few minutes and then the GPS location will just stall out and his location will no longer be active (blue dot to grey dot). I have had him hold the power button for 10 seconds, remove the DA2 from the provider list in Field Maps and then re-add it. And nothing seems to keep it working. Any ideas how to trouble shoot this issue?



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    Anne Dunckel
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  • 2.  RE: "Your GPS location is old" in Field Maps connected to a DA2

    Posted 08-21-2025 18:58

    Hi Anne,

    This could be a number of things, but some additional items to check:

    • Ensure the USB cable is reliably inserted at both ends
    • Try a different power bank
    • When Field Maps shows the error check to see if the DA2 is still connected by Bluetooth in the System settings

    It's probably worth you raising this with your Trimble dealer beyond the above suggestions, they will be able to troubleshoot with you and will escalate to Trimble as needed.

    Regards,



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    Mark Kellaway
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  • 3.  RE: "Your GPS location is old" in Field Maps connected to a DA2

    Posted 08-22-2025 06:13

    Thanks Mark!

    When you say "Ensure the USB cable is reliably inserted at both ends", are you suggesting it's a low power issue with the DA2? Thanks for the suggestion to reach out to the dealer. We will do that.

    Thanks!



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    Anne Dunckel
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    Original Message


  • 4.  RE: "Your GPS location is old" in Field Maps connected to a DA2

    Posted 08-22-2025 10:27
    Makes sense. My DA2 power button suddenly started flashing red and powering down after a few minutes use from full charge. Turned out the little 5000mah battery it came with had failed. My dealer sent me a new one as I'd only had the unit a few months
    Rob 



    Original Message


  • 5.  RE: "Your GPS location is old" in Field Maps connected to a DA2

    Posted 08-24-2025 14:59

    Hi Anne,

    Not specifically low power, but it is possible that power 'glitches' (could be low power, interruptions to supply etc) can led to connectivity issues.

    Regards,

    Mark.



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    Mark Kellaway
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    Original Message


  • 6.  RE: "Your GPS location is old" in Field Maps connected to a DA2

    Posted 08-28-2025 09:40

    I've seen intermittent connectivity issues that appear to be caused by not disconnecting the Catalyst from Mobile Manager prior to connecting in Field Maps. I haven't seen this exact error message though.



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    Jamie Maxwell
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  • 7.  RE: "Your GPS location is old" in Field Maps connected to a DA2

    Posted 08-29-2025 07:36

    Check that the USB cable is properly attached to the antenna.  Theres a screw/washer that you can undo.  Maybe replace that cable if needed.

     

    Try a different battery on the DA2.  https://nitecorestore.com/collections/power-banks/products/nitecore-npb1-5000mah-waterproof-power-bank

     

    Thank you, Ericb

     

     

    Eric Bock, GISP

    MGIS Training & Support

    Phone: 337.237.1413

    Mobile: 337.303.4704

    Email: Eric_bock@neigps.com

     

     




    Original Message