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 Account removed?

Tijs Van de Moortel's profile image
Tijs Van de Moortel posted 12-06-2022 05:27
Dear,

My colleague had problems with his account.
That's why we deleted his account, this would take several days.
But now after several days of waiting, we are getting conflicting messages from Trimble Connect, see the print screens (these are in Dutch).

They say this:
- To reset password: e-mail does not exist.
- To make new account: e-mail already exist.
- To sign in: invalid e-mail or password.

Can someone help with this?

Thanks.
Darshan Rajaram Kamat's profile image
Darshan Rajaram Kamat
Hi Tijs,
Could you please share the steps where you are seeing this error message and the user details  with our Support Team (connect-support@trimble.com) so that they can investigate. 

Regards
Darshan Kamat