Can no longer find the "Files & folders" for a project. Where is it?

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Can no longer find the "Files & folders" for a project. Where is it?

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John-Henning Rath posted 04-12-2023 00:19

Earlier when in the web viewer, up to the left there was a button sending me to the files & folders for the project. There I could upload new versions, and administer the folder structure.
Now there seems to be an update, and this button is no longer present. I can't find the file area anymore, even if I follow exact what the documentation say:
Trimble Connect for Browser User Guide - Project Folder Structure

I still just end up in the 3D viewer.
This drives me crazy, and I can no longer update my files. :(

Jack de Moel posted 04-12-2023 09:55 Best Answer

In the home page, uncheck the 3D icon on the top right.
This setting should be remembered

Darshan Rajaram Kamat posted 04-12-2023 01:22

Hi John,
The file explorer is available in the Trimble Connect for Browser as before (as per the documentation link you shared) . We haven't made any changes to that. It should work . If you are facing issues accessing it, please share the project details with our Support team (connect-support@trimble.com) . We will investigate.

In the Web 3D Viewer, there is a back button available which allows you to navigate to the file explorer as well (if the 3D viewer was launched from Folder hierarchy) . Please let us know if you need any further help.

Regards
Darshan Kamat

Darshan Rajaram Kamat posted 04-16-2023 22:07

Hi Jack,
In Connect for Browser the user preference of check / uncheck "3D" option in projects list is remembered whenever the user navigates to projects list (by any of the options from app header) . Are you facing any issues with that ? If yes, could you please share the userID with our Support team (connect-support@trimble.com) so that we can investigate.

Regards
Darshan Kamat

Jack de Moel posted 04-16-2023 23:15

Hi Darshan,

it is working correctly, I just added the image to clarify.

Darshan Rajaram Kamat posted 04-16-2023 23:45

Oh ok , thanks Jack.

Regards
Darshan Kamat

Osama Ahmed Hassan Abdelrehim posted 04-23-2023 22:57

I Mr. John asking about this option , which no longer seen i try to access my folders too but no use

Darshan Rajaram Kamat posted 04-24-2023 00:06

Hi Osama,
The "Explorer" option is available and isn't changed . It is working fine.

Could you please share a video recording and the project where you are facing this issue with our Support team (connect-support@trimble.com) , so that we can investigate.

Regards
Darshan Kamat

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Can no longer find the "Files & folders" for a project. Where is it?