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 export from Trimble connect taking longer than usual?

Helen Nguyen-Mallen's profile image
Helen Nguyen-Mallen posted 05-28-2024 18:57

I know there's a thread and message saying that trimble connect browser is down but i'm wondering if anyone has another way of exporting data from trimble connect not via browser? Or how long the wait is?

Darshan Rajaram Kamat's profile image
Darshan Rajaram Kamat posted 05-28-2024 22:47

Hi Helen,

The Trimble Connect for Browser app is working fine. 

If you are referring to the community post with heading "Trimble Connect down",  our Support team is in touch with the people who have reported issues, to get HAR files. In some cases, the issues are already resolved. In case you are facing the same issue, please send HAR Files to our Support team  (connect-support@trimble.com) - so that we can investigate and help you. 

With regards to your query on exporting data - which data are you referring to ? If its referring to excel exports on the file details , activities list  - Connect for Browser will be the only option. Please let us know if you are referring to something else. 

Regards

Darshan Kamat

Helen Nguyen-Mallen's profile image
Helen Nguyen-Mallen posted 05-28-2024 23:00

I was downloading/exporting to shapefile with images. My queue of recent exports actually got deleted but then i re-exported and it worked immediately so perhaps the issue has resolved? Can update tomorrow.
Also what is a HAR file?

Darshan Rajaram Kamat's profile image
Darshan Rajaram Kamat posted 05-28-2024 23:42

Great, thanks Helen for rechecking and sharing. 

Regarding HAR files , please find details here - wiki , Google toolbox . 

Regards

Darshan Kamat