Trimble Connect User Forum

Ivo Garcia posted 07-04-2025 07:46

Hi,

Does this happen also on the web version?

If yes, it may be due to excessive number of files in a single project. We are finding that with the addition of a large number of files to a project, performance does appear to suffer, probably due to the time taken by Trimble API to respond to each request for a large file index. I cant really advise on a reasonable threshold... but if you have 1000s of files, things start to slow down considerably.

Hans Vinkers posted 07-06-2025 23:27

i don't think i have a web version with the same options as the installed viewer, but i will give it a shot and let know.

Jeffrey Anderson posted 07-07-2025 05:20

Over the last few weeks (since the global Cloudflare issues back in mid June) when I access a folder I get a spinning circle and it takes several minutes to see my folders. Once they show up, it then takes several more minutes be able to scroll to the bottom of my list. I get a few folders/files at a time then need to scroll again and wait, this has to be repeated several times to reach the bottom of my list. I have maybe 100 folders?

As an example I started this process to open a new folder at 6:45 and it is now 7:13 and I just got to the folder I need. Before mid June it was never like this (with the same number of folders/files. There is definitely something wrong on the Trimble Connect end. 

I am using - Windows 11 Pro - The web version of Trimble connect - Over a Fiber connection w/ Download Mbps 758.76/Upload Mbps 900.35