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 'No preview available' when accessing shared link

Matthew Perks's profile image
Matthew Perks posted 07-16-2025 04:49

Hello,

I have uploaded a 3.7GB .las file to Trimble Connect 3D Viewer and I am able to visualise this data fine using the web interface.

I am now hoping to share access to this with people who do not have a Trimble account.

To do this I have generated a link that can supposedly be accessed by any users (using the Share data option'.

However, when I or anyone else navigates to this page we see 'No preview available' and no models are displayed.

If anyone has any advice on where I may be going wrong here it would be much appreciated.

Here is the link that was generated by the share option: https://app.connect.trimble.com/tc/api/2.0/s/hgNFSpUaUMTMAxGZ1lILsCcCG6zcIcLHoAW2Cdg-VIUzCCFTzz-hvrHfEjnwSJ3-

Best regards, Matt