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 Trimble connect desktop does not download files

Marius Žygaitis's profile image
Marius Žygaitis posted 03-06-2023 12:21

Recently Trimble connect desktop version has just stopped syncing. I mean it won't download models, pdfs and so on.

Event logger reports:
Synchronization error (File content synchronization): System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)

Version: 1.17.1.415

It just creates empty download file:

Do you have any suggestion? 

Darshan Rajaram Kamat's profile image
Darshan Rajaram Kamat

Hi Marius,

Could you please send these details to our Support team (connect-support@trimble.com) so that they can investigate. 

Regards

Darshan Kamat

Marius Žygaitis's profile image
Marius Žygaitis

Thanks @Darshan Rajaram Kamat I wrote them. As well tried to completely disable firewall, but that did not help.

It turn out the sync app does not work as well.

Marius Žygaitis's profile image
Marius Žygaitis

Tried to clean uninstall everything - did not work. Tried to uninstall all distributable packages as it might have smth do to with the system. Did not help. 

Kind of stuck at the moment :(