Trimble Connect User Forum

Frank Feest posted 03-05-2024 01:58

Having trouble connecting to Trimble connect too. I would appreciate a short update if there is a server issue and when it might be resolved.

Kind regards,

Frank 

Mattias Hemeryck posted 03-05-2024 02:03

Same here.

We've been having a variety of problems over the last few weeks.
I really wish they'd stick to the weekends for whatever updates they're trying to do.

Olivier Pellegrin posted 03-05-2024 02:22

Same here,

Trimble Connect is 100% down we can not access to any project (European Server).

This is critical, Trimble needs to tell us what is going on asap.

M Moel posted 03-05-2024 02:34

Same here,

Trimble Connect is 100% down we can not access to any project (Switzerland)

Vincent Dausset posted 03-05-2024 02:40

+1 serveur Europe

M Moel posted 03-05-2024 02:51

Same here.

Trimble Connect is 100% down we can not access to any project (European/Switzerland Server).

Josef Filipi posted 03-05-2024 04:20

I hope, it is solved. Europe is running.

Mattias Hemeryck posted 03-05-2024 04:46

Everything seems to be working again.

Message from support:
We have had a partial outage in Europe server.  Our development have investigated the issue and resolved it.
Trimble Connect EU server is working fine now.

Olivier Pellegrin posted 03-08-2024 02:08

Today Trimble Connect is extremely slow to load projects and to load the explorer.

It takes 3min to load projects and 10min to load the explorer inside a project.

Am I alone in this situation?

Mattias Hemeryck posted 03-08-2024 02:12

No, we're experiencing it too.

Vincent Dausset posted 03-08-2024 02:18

+1

Thomas Bøhlerengen posted 03-08-2024 02:29

The same here now as earlier this week. Not able to even open the main view with the projects. 

Olivier Pellegrin posted 03-08-2024 02:50

Do you all know if Trimble has a SLA ( service level agreement) percentage, like any other cloud based service?

AWS guarantee a 99,99% availability for example.

We can not rely our company process on services that are not reliable

Tijs Van de Moortel posted 03-08-2024 03:14

Same here again today... 

Unfortunately, regularly down or slow in recent weeks.

francois Elleboudt posted 03-08-2024 03:15

Good morning. I no longer have access to the Europe server from the web interface on my office computers. Customers with whom I share access can no longer access files shared on the Trimble platform. This is very damaging to the flow of our work. Can you tell me what to do. How do I contact support to find out if this problem will be resolved? Thank you in advance for your help

Darshan Rajaram Kamat posted 03-08-2024 04:42

Hi All,

Apologies for the inconvenience caused. There was an issue with the EU server. It is now resolved. 

Regards

Darshan Kamat

cc// @Jari Juntunen