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 Trimble Connect - User do not receive any mail notification

Cedric Marc's profile image
Cedric Marc posted 02-16-2023 04:16

Hello,

One user I work with does not receive notifications from any project from Trimble Connect, he does receive invitations, but none of instant or daily digest mail (not in the spam box either). He is the only one in its company to have this issue, any idea of what could go wrong ? 

If anybody had this issue before and successfully resolved it, I would gladly inform him how to do so.. 

Thank you !

Best regards

Darshan Rajaram Kamat's profile image
Darshan Rajaram Kamat

Hi Cedric,

Could you please send the user's email address and any one project name from which the user is expecting emails to our Support team (connect-support@trimble.com) . We will investigate and get back. 

Regards

Darshan Kamat