Trimble Connect User Forum

 View Only

 Web Viewer Crash

Mattias Hemeryck's profile image
Mattias Hemeryck posted 10-03-2023 02:51

Hello,

Multiple of our users are reporting crashes of the web viewer.

This happens when they

  1. Color the entire model in color A
  2. Try to color other assemblies in color B

Any idea how we can prevent the crash?

react-dom.production.min.js:125 TypeError: C.getHexString is not a function
    at convertColorToHexColor (486.chunk.js:244:324699)
    at SelectionMenu.renderTransparencySettings (486.chunk.js:244:1144769)
    at SelectionMenu.render (486.chunk.js:244:1156382)
    at allowStateChanges (app.js:1:4144492)
    at app.js:1:4096007
    at trackDerivedFunction (app.js:1:4151852)
    at Reaction.track (app.js:1:4157187)
    at SelectionMenu.reactiveRender [as render] (app.js:1:4095957)
    at Ie (react-dom.production.min.js:104:8)
    at rh (react-dom.production.min.js:103:334)

Kind Regards

Mattias Hemeryck's profile image
Mattias Hemeryck

Answered by customer services:

"Hi Mattias,

We apologize any inconvenience this has a caused.  This has already been identified as an issue in TCWEB and our development team is working on it.  I will let you know as soon as it is fixed.

As a workaround please use Trimble Connect Desktop as it works fine with color changes.

Regards,"

Mattias Hemeryck's profile image
Mattias Hemeryck

The problem has been solved according to Trimble.