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Hasp runtime error and BlueScreenOfDeath

Question asked by Mikko Siivola on Jun 17, 2020
Latest reply on Jun 23, 2020 by Alan Sharp



Our customer has a problem. They have a brand new PC that is running latest Windows 10 version 2004. They are installing TBC 5.30 but every time that the start to install it Windows gives “HASP Runtime” error and after that comes blue screen where there is message “page fault in nonpaged area” “aksfridfe.sys” This same issue happens with their another identical PC.

This seems very much like Windows issue, but have you seen anything like this  before? Is it proven that TBC 5.30 works with latest windows 10 version 2004?

And how do we solve this issue?