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How to address an automatic power shut off?

Question asked by Keyon Santlal on Jul 21, 2020
Latest reply on Jul 22, 2020 by Keyon Santlal

When using Trimble Catalyst, the DA1 power supply automatically shuts off. I am unable to get RTX satellite correction as the data being downloaded is interrupted leaving an autonomous location with no fix corrections being applied. Battery Optimization was turned off for both TMM and Trimble Catalyst service.Both applications were updated. 

 

The end user is intending to use Esri Collector in offline mode and no RTX fix is being done there either. 

 

Device- Huawei T5 Tablet 

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