AnsweredAssumed Answered

TBC 3.80 crashing

Question asked by Michael Wood on Jan 18, 2017
Latest reply on Apr 2, 2017 by Lance Nicholl

We're having issues with TBC version 3.80 & 3.81 crashing.  We're a Land Surveying company in Austin, Texas.  #We have it running successfully on multiple computers, but on this one, we're able to get it installed, but it crashes immediately as the program is launched.  All of our computers are essentially clones of each other (built all at the same time with identical everything).  A TBC error screen pops up, but immediately disappears, so we're not able to see what it says.  I was able to finally get a screen shot of it by using the "Print Screen" button, but the quality is so low that we're not able to make out what it says.  Our distributor so far has not been able to figure it out, either.

 

We're also not able to upload files to the cloud through TCC Explorer on this same computer.  It will sync and allow viewing of the files that are already there, but not upload them.  It also doesn't show the small blue marker on the folder icon in windows explorer.

 

The computer specs are:

  • Dell Precision T1700
  • Intel Xeon E3-1220 v3 @ 3.10 GHz
  • 32.0 GB ram
  • 64 bit
  • Windows 7 Professional
  • NVIDIA Quadro M2000
  • We have Autodesk 2016 Suite with C3d 2016, Studio Max, etc.
  • Office 2013
  • Trend Micro Station
  • Multiple other programs.

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