Tom Harrison

TMM Send Logs option may cause crash on Android 8.x

Discussion created by Tom Harrison on Apr 12, 2018
Latest reply on Apr 25, 2018 by Tom Harrison

If you are running an Android 8.x you may experience a crash in Trimble Mobile Manager 1.2.157 when you use the 'Send Logs' option. The issue is related to a change in permissions on some API's.

This should be fixed In the next release 

If you need to send us the logs for any reason you can still access them manually using one of the methods below and forwarding them to Catalyst_support@trimble.com 

 

Accessing the logs manually:

  • Use a file browser on the device (FX File Explorer for example) and browse to MAIN MEMORY > TRIMBLE > TRIMBLEMOBILEMANAGER > Grab the folder contents
  • Plug a compatible USB cable in to your PC/laptop and device then...browse to MAIN MEMORY > TRIMBLE > TRIMBLEMOBILEMANAGER > Grab the folder contents

 

trimble catalyst catalyst compatibility catalyst

 

Outcomes