I am new to using Trimble Connect Desktop. We have been using the web and mobile version succesfully, along with Bimsight.
However, we cannot get any of our models to load using the desktop version of Trimble Connect.
The name of the model lights up red, and the eye symbol on the left is grey and crossed out. This happens with any file. I have even tried opening some simple STEP models of individual parts and the result is the same.
What could be the reason?