I am trying to connect my TSC7 via bluetooth to my R10 unit and it will not connect. I keep getting the error "Try connecting your device again". Does anyone know why and how I can connect.
I would recommend to check the following things:
- Which TSC7 OS version is installed on the control unit? Win 10 1803?
- Which GNSS firmware is installed on R10? Did you try with the latest GNSS firmware 5.37 to establish a BT connection to TSC7?
Steve, thank you for replying. I am running windows 10 on my TSC7. I just last week updated my R10's with the new version of firmware and ran the windows 10 update utility yesterday on my TSC7. The funny thing is that other crews have TSC7's as well and about half of us are having this issue while the others aren't having problems at all. Keep those ideas coming. Ralph
I think I found the answer. I had to have windows 10 run the troubleshooter program on my Bluetooth. Once I ran the troubleshooter and it did what it did, I was able to connect. Sounds like a Bluetooth issue with my TSC7. Will have to see how it works in the future. I hope this helps others.
With Access, you only "pair" the devices bluetooth through Windows. And you actually "connect" to the device through the survey portions of Access.
Yeah. I was having issues pairing the R10's through Windows. Every time I tried to pair the GPS units I always got a "Try connecting your device again" error. It was extremely frustrating.
Found out that with Windows 10 update 1803, there is a Bluetooth driver that goes away (rfcomm protocol tdi) and I had to reinitialize the TSC7 (got back to 1709) and reupdate to finally get it working. Update 1809 does not seem do anything bad yet but I still don't know if it corrects update 1803 BT issue.
There are no stand alone drivers to help support those units with Windows 10 witch make no sense as any computer makers give Windows drivers for their machines but not Trimble. That would help to get hands on those files.
tsc7 connection issues
I’ve had the thought that when/if I get a TSC7, when everything is working correctly to disable windows updates to eliminate the erratic issues that Microsoft can inflict on its users with updates
Robert Hoy, PS | Survey Manager
Professional Surveyor - OH
firstname.lastname@example.org<mailto:email@example.com> | 216 298 5240
Sounds like a good idea even if Trimble recommend keep Windows up to date.
I've achieved only on 2 units to reach latest version 1809. It does not seem to have the same issue but I still have some testing to do on them. For others, 1809 will just not pop in the Windows Update utility.
I found out that reinitialize the unit will fix Bluetooth issue but will kill other software that came in the original OS image from Trimble. That brings to be unable to use the 2.4 cirronet radio as the management software (EMPOWER) will be gone.
Will do some more testing but really I think simplest way would be to turn off Windows as much as possible.
I think I figured something out this weekend about the TSC7
I asked Trimble about issues with the touch control software and they replied me with a new OS image for the TSC7
When unit come out of the box it has OS B19.2-T (Windows image built for the data collector I guess)
Windows update 1709
Bugs when update to 1803 (loose BT driver, Touch control software, update to 1809 hard to perform)
The OS they sent me is labeled OS B23-T and it comes with 1803 at first boot and all issues seem to be fixed for now
I included the DOCX files that Trimble Service provided and wish it will help you out.
I have had this issue with the TSC7 & T7 tablet not connecting to SPS985/SPS986. I opened bluetooth and removed the 985/986 and then opened Siteworks/SCS900 and tried again and it connects every time. Thanks to TJ at Trimble support giving me the helps up. Maybe it will help.
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