In the past few days, we have received couple of complaints regarding issues with loading of header and left navigation bar of the Connect for Browser application.

Please note that this is not seen in all cases. We have analysed and found that our recent release with fix meant for addressing the slowness in 3D Viewer loading caused this.

What should I do if I am facing this issue?

Please clear your browser cache. This will load the application with all components intact.

Links to clearing cache for different browsers are given here - 

Chrome - https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

Firefox - https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Edge - https://www.bitdefender.com/consumer/support/answer/2010/

IE 11 - https://clear-my-cache.com/en/windows/internet-explorer-11.html