GeoSuite

In case of a crash in the system or problems with sharing to server we want you to send us log files that are stored on the %TEMP% folder on your computer. We need you to zip them and send them to us. Please note that we need 2 sets of files, both the Quadri (Novapoint) log files and the Quadri Server log files!

First, try to provoke the error/crash.
Then, close Quadri/Novapoint if it didn't shut down by itself.

For Quadri for Windows or Novapoint log files:

1. Start Windows Explorer (not Internet Explorer)
2. In the address bar write %TEMP%\Trimble (or if this is for Novapoint 20: %TEMP%\Vianova)
3. Zip the folder for the program you were running; f.ex 21.00 or 22.00

For Quadri Server log files:

1. Start Windows Explorer (not Internet Explorer)
2. In the address bar write %TEMP%
3. Locate the folder Qg4
4. Zip the folder Qg4

Now send the two zip files to support as requested.

Windows Explorer can also be started by pressing-and-holding the Windows button on your keyboard, then press “E” on your keyboard.