Upload dataset/project

When we ask you to upload your dataset to support we want to get your full project to be able to reproduce what you are experiencing.\\
Inside the Quadri for Windows/Novapoint application we have solutions to help you do this operation.

> MOUS_ICO Main Menu (N) > Help > Upload to support

A service for uploading a data set to Support for troubleshooting. The service requires that data sets and files are not open by any application.

Sign in

Sign in with your Trimble ID / Vianova ID.

If you do not have an ID - or have forgotten your credentials - click the link and follow the instructions: Create a Trimble ID

Selecting files

The upper left section will display two tabs:

Recent Binders

This tab will display a list of recently opened binders. Identify your data set and press "Select >>" to move the selection to the upload section. If your data set is not displayed - use "Manually add files".

Worksets

This tab will display a list of worksets. Identify your data set and press "Select >>" to move the selection to the upload section. If your data set is not displayed - use "Manually add files".

Manually add files

Any file(s) can be added to the upload list. When manually selecting Novapoint DCM data sets, it is only required to select the binder file.

Description

Add a reference to this support case. Either a support tag no. or contact name.
Add a description of the problem and preferably steps to repeat the problem.

Backup or All files

In most cases it is sufficient to upload only the Quadri Model Backup file. We recommend "Backup only" as your primary selection. Size and upload time is more than halved compared with uploading all files.

If your problem is related to e.g. a crash when opening a model, you can consider selecting "All files". Confer with our support team before selecting this option. Size and upload time is more than doubled compared with uploading only the backup file.

ZIP

When pressing the button the following processes will be activated:

• The selected files will be compressed into a zip-file. For large data sets this may take some time.
• The size of the resulting ZIP-file is displayed.
• If the size of the file exceeds 1 GB, consider dividing the shipment into smaller packages.
• When satisfied with the size of the zip-file, start the upload process

Upload

When the above selection and information is in place, the "Upload" button will be enabled. When pressing the button the following processes will be activated:

• The upload process will start. For large data sets this may take some time.
• When the upload process is complete, the application can be closed
• A verification email will be returned
• A notification email will be sent to Novapoint Support

In the case that the upload or zip fails please report this to support.  A workaround for the problem is to:

1. Navigate to the project files on your computer
2. Zip the project folder
3. Upload to a file sharing service provider online that you trust or a FTP server that your company provides.
4. Then send us the link to download the dataset. 

NOTE: We are not liable for files shared with 3rd Party solutions.