Our users have observed issues in Connect for Browser while launching the 3D Files, 3D Views (from Files Explorer , 3D Views list) and Custom PropertySet UI . Apologies for the inconvenience caused.
The issue has been inconsistent and not easily reproducible. We are investigating the root cause for this so that we can provide a permanent fix.
In the meantime we suggest our users (facing this issue) to use any of the following workarounds that solve the issue (observed so far) -
- Refresh the Browser (Ctrl + F5 for Chrome/Edge)
- Clear cache and browsing history. Sometimes direct method of clearing cache from Chrome Browser settings may not work. In such a situation , you could follow these steps - a. Open Chrome 3 dot option on top right > More Tools > Developer Tools.
b. Navigate back to the main Chrome browser and select "Empty Cache and Hard Refresh".
- From the browser URL , if there is versionID parameter , please remove it or rename it from versionID to version1ID.
- Please use the 3D toggle option from the Connect Web Projects list (https://web.connect.trimble.com/projects) .