Trimble Connect Product Updates

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Blank screen and 3D Viewer Measurements issues fixed. Steps needed for impacted users

By Darshan Rajaram Kamat posted 03-01-2024 03:23

  

We have provided a fix for the following issues for Trimble Connect for Browser - 

  1. Blank screen , OR  

  2. Issue with 3D Viewer measurements

 

We request the users facing these issues to follow the steps below - 

  1. Open https://web.connect.trimble.com 

  2. Go to “Developer Tools” (Chrome : F12 ; Edge, Mozilla Firefox : Ctrl + Shift + I) 

  3. Navigate to Application > Storage > “Clear site data” . Screenshots for each browser are given below - 

 

Google Chrome Browser

 

Microsoft Edge Browser



Mozilla Firefox (please clear individually for each line item) 





  1. Refresh the browser again

 

This will resolve the problem and the application will work again. 



NOTE : For some users the 3D VIewer isn't loading. That issue is still being investigated . Fix for the same will soon be released. We will keep stakeholders informed. 

 

Regards

Darshan Rajaram Kamat

(On behalf of Trimble Connect Team) 

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