Trimble Connect Product Updates

Unfortunately we have received some reports of a problem with the Trimble Connect for Windows 1.9.2.188 release. In some cases, the application may crash when accessing the Point Clouds feature:

The issue can be fixed by uninstalling the Connect for Windows application and then re-installing. Steps to follow are:

1. Open Windows Settings --> Apps & features --> Search for Trimble Connect --> Click Uninstall
2. Run the installer package again (TrimbleConnectSetup-1.9.2.188-x64.exe)

We are sorry for the inconvenience.

Update on February 20, 2020:

We have completed the issue investigation. The conclusions are:

• The root cause of the issue was that the 1.9.1 version installer placed some code libraries in a wrong place
• The crash happens only if the application is updated from 1.9.1 to 1.9.2 without uninstalling 1.9.1 first
• When the update is done from 1.9 directly to 1.9.2, then there is no crash
• If a user is experiencing the crash, the fix is to first uninstall the application, then reinstall 1.9.2 (see steps above)
• Since there is no problem detected in the 1.9.2 version, we are not planning to release a new patch version in the short term