Status: Complete
Incident update: 01 April, 12:05 PM UTC
A fix has been provided for the issue with Remote Access and we are continually monitoring it.
Incident update: 28 March, 09:30 AM UTC
We have resolved the cache issue that was causing problems for remote access of devices. The majority of the devices are now working fine. However, a few devices are still reporting the wrong status, and we are investigating the root cause to fix it as soon as possible.
Incident update: 26 March, 10:00 AM UTC
A fix has been provided for the issue with Remote Access and we are continually monitoring it.
Dear WorksManager users,
We have identified a caching issue with the Remote Access feature, which is causing problems for users trying to connect to the device from the WM UI. Our team is working on resolving this issue.
Incident reported: 22 March, 01:20 PM UTC