WorksManager

Dear WorksManager users, 

Users may encounter a design conversion error, causing issues in publishing designs to TCC while publishing from the latest versions of TBC (indicated by a red icon in WorksManager). This issue is due to the incompatibility of TBC versions. To avoid this problem, we recommend users switch to TBC version 5.80 until a fix is identified. We apologize for any inconvenience caused.

Incident reported: 08 April, 07:30 AM UTC

Status: Complete

Dear WorksManager users, 

We have scheduled a maintenance activity for the following days. This activity is part of our efforts to maintain the performance of our systems. Please note that the WorksManager product will not be accessible during this time. We will update the status here once the maintenance activity is complete.

Saturday, 6th April:  Between 2 am and 5 am UTC. 

Sunday, 7th April: Between 4:30 am and 9:30 am UTC.

Status: Complete

Incident update: 01 April, 12:05 PM UTC
A fix has been provided for the issue with Remote Access and we are continually monitoring it.

Incident update: 28 March, 09:30 AM UTC

We have resolved the cache issue that was causing problems for remote access of devices. The majority of the devices are now working fine. However, a few devices are still reporting the wrong status, and we are investigating the root cause to fix it as soon as possible. 

Incident update: 26 March, 10:00 AM UTC

A fix has been provided for the issue with Remote Access and we are continually monitoring it.

Dear WorksManager users,

We have identified a caching issue with the Remote Access feature, which is causing problems for users trying to connect to the device from the WM UI. Our team is working on resolving this issue.

Incident reported: 22 March, 01:20 PM UTC

Status: Postponed

Incident update: 22 March, 01:00 PM UTC

This activity has been postponed due to technical difficulties. We will update you on the new schedule as soon as possible.

Dear WorksManager users, 

We have scheduled a maintenance activity on Sunday, 24th March, which will take place between 4:30 am and 9:30 am GMT. This activity is part of our efforts to maintain the performance of our systems. Please note that the WorksManager product will not be accessible during this time. 

Status: Complete

Incident update: 08 March, 11:30 AM UTC This issue is now resolved, and we are monitoring it.

Dear WorksManager users,

We are currently experiencing issues with over 30+ design converter jobs that are currently stalled. Our team is actively working to resolve this situation.

Incident reported: 08 March, 9:00 AM UTC