WorksManager

Status: Completed

Dear WorksManager users, 

We have scheduled a maintenance activity on 30th June, which will occur between 4:30 to 5:00 am and 6:30 to 7:00 am UTC. This activity is part of our efforts to maintain the performance of our systems.

Please note that there will be disruptions to the WorksManager and TCC product functions during this time. We will update the status here once the maintenance activity is complete.

Status: Resolved

Incident update: 12 June, 01:20 PM UTC

This issue is resolved, during this downtime all device sync will be retried.

Dear WM users,

We are currently experiencing a TCC outage, and our team is actively investigating the issue. We apologize for any inconvenience this may cause.

Incident reported: 12 June, 01:00 PM UTC

Status: Resolved

Incident update: 28 May 04:15 PM UTC

The issue has been identified and resolved. We kindly ask customers to toggle off and on remote access in devices for the changes to take effect.

Dear WorksManager users,

Users may face issues with the Remote Access feature from the WM UI. Our team is working on resolving this issue.

Incident reported: 28 May 03:30 PM UTC

Status: Resolved

Incident update: 20 May, 09:00 AM UTC

TCC system is stable.

Incident update: 14 May, 02:50 PM UTC

TCC is up and running. Sorry for the inconvenience. We are monitoring the service.

Dear WorksManager users,

We are experiencing downtime in TCC due to heavy load, the team is working on it. This is manifesting as 'Designs have been deleted remotely' for the Earthworks operator in the field. Once the system comes up, Earthworks works as expected.

Cause: There has been an issue with the load balancer of the TCC system, and it breaks down on peak traffic. Actual root cause is yet to be identified. As a work around, another instance of the instance is initiated.

Incident reported: 14 May, 01:30 PM UTC

Status: Resolved

Incident update: 13 May, 04:20 PM UTC

We see that the memory is stable.

Incident update: 13 May, 03:30 PM UTC

During monitoring we see slowness in TCC, the team is working on it.

Incident update: 13 May, 03:00 PM UTC
This issue is resolved. We are monitoring.

Dear WM users,

TCC is inconsistent, the team is working on bringing it back ASAP. We will update you once the issue is resolved.

Incident reported: 13 May, 02:30 PM UTC