WorksManager

Status: Resolved

Description: Publish design workflow is broken in WorksManager

• In add design workflow, ‘Publish to all devices’ toggle is missing
• In project devices, ‘edit designs’ option is unavailable
• In project designs, ‘edit devices’ option is unavailable

Cause: There has been an issue at the configuration level during to the last deployment in WorksManager

Incident update [Oct 22, 3 PM GMT] - The issue is resolved, and the system behaves as expected. ‘Publish design to device’ workflow looks good. Regret inconvenience caused.

Incident update [Oct 22, 8 AM GMT] - There has been another lingering issue - users are unable to publish design to a specific device (step 2 of ‘Create Design’ workflow’). The team has identified the cause (a bug introduced in the last deployment), and fixed the issue. Validation is in progress.

Incident update [Oct 21, 12:30 PM GMT] - The issue is fixed. The team is monitoring the system. Regret inconvenience.

Description: Siteworks running any version < v1.41 is not displayed on map

Cause: Siteworks v1.41 contains important required updates to the authentication system used in Trimble Cloud servers to send Dot on the Map and Status messaging to WorksManager. All Siteworks systems utilizing these features within WorksManager will need to upgrade to Siteworks v1.41 to maintain the ability for WorksManager to receive and update device location and design information.

Description: Earthworks installed with 2.5.x version is not available for remote access from WorksManager. The remote icon in WM does not turn green. This bug is isolated to devices that were newly registered with 2.5.x, and does not apply to devices that were running a lower version earlier and now upgraded to 2.5.x

Cause: There is a compatibility issue between 2.5.x version of Earthworks and WorksManager, and hence the device in the field is not able to communicate on remote status status with WorksManager.

Fix: The issue is fixed in Earthworks version 2.6 that will be released shortly. Until then, as a workaround, please use a lower version. And when 2.6 is available, please upgrade directly to 2.6.

• User roles & permissions
• View, and download field control points
• View, and download infield designs for Earthworks, Siteworks