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Welcome to the WorksManager Community!

WorksManager allows users to wirelessly transfer data such as 3D designs to the construction site, increasing efficiency and saving drive time and money. Supervisors and data managers will be sure that the right machines or data collectors are always using the current design. A practical dashboard shows managers an overview of their sites. Contractors can prevent costly mistakes and rework by seeing their construction technology in the field in real-time. 

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  • Status: Monitoring

    Incident update: 12 June, 01:20 PM UTC

    This issue is resolved, during this downtime all device sync will be retried.

    Dear WM users,

    We are currently experiencing a TCC outage, and our team is actively investigating the issue. We apologize for any inconvenience this may cause.

    Incident reported: 12 June, 01:00 PM UTC

  • Issue with Remote Access

    Status: Resolved

    Incident update: 28 May 04:15 PM UTC

    The issue has been identified and resolved. We kindly ask customers to toggle off and on remote access in devices for the changes to take effect.

    Dear WorksManager users,

    Users may face issues with the Remote Access feature from the WM UI. Our team is working on resolving this issue.

    Incident reported: 28 May 03:30 PM UTC

  • TCC Outage - Earthworks machine operators see 'Designs have been deleted remotely' issue.

    Status: Resolved

    Incident update: 20 May, 09:00 AM UTC

    TCC system is stable.

    Incident update: 14 May, 02:50 PM UTC

    TCC is up and running. Sorry for the inconvenience. We are monitoring the service.

    Dear WorksManager users,

    We are experiencing downtime in TCC due to heavy load, the team is working on it. This is manifesting as 'Designs have been deleted remotely' for the Earthworks operator in the field. Once the system comes up, Earthworks works as expected.

    Cause: There has been an issue with the load balancer of the TCC system, and it breaks down on peak traffic. Actual root cause is yet to be identified. As a work around, another instance of the instance is initiated.

    Incident reported: 14 May, 01:30 PM UTC

  • Status: Resolved

    Incident update: 13 May, 04:20 PM UTC

    We see that the memory is stable.

    Incident update: 13 May, 03:30 PM UTC

    During monitoring we see slowness in TCC, the team is working on it.

    Incident update: 13 May, 03:00 PM UTC
    This issue is resolved. We are monitoring.

    Dear WM users,

    TCC is inconsistent, the team is working on bringing it back ASAP. We will update you once the issue is resolved.

    Incident reported: 13 May, 02:30 PM UTC

  • Status: Complete

    Dear WM users,

    There was a TCC outage this morning which caused the device count to show as 0 and the devices to be set as not licensed in the WM UI.  This issue is now resolved and we are currently working on identifying the root cause of the outage.

    Incident reported: 25 April, 06:00 AM UTC

Recent Blogs List

  • Posted in: WorksManager

    Summary WorksManager and Trimble Earthworks 2.14 supports new enhanced communication channels. This new functionality ...

  • Posted in: WorksManager

    Background - Today, there is no easy way to work with devices from a different account in your project. You have to either ...

Recent Shared Files List

  • Posted in: WorksManager

  • Posted in: WorksManager

  • Posted in: WorksManager