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WorksManager allows users to wirelessly transfer data such as 3D designs to the construction site, increasing efficiency and saving drive time and money. Supervisors and data managers will be sure that the right machines or data collectors are always using the current design. A practical dashboard shows managers an overview of their sites. Contractors can prevent costly mistakes and rework by seeing their construction technology in the field in real-time

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  • Map does not reflect the latest position/ design info

    Status: Resolved

    Incident update: 11 July, 05:00 AM UTC

    The issue has been resolved. Sorry for the inconvenience. 

    Incident update: 10 July, 01:20 PM UTC

    The team has found the root cause. The machines to cloud authentication handshake is failing due to a certificate issue. The WorksManager, Trimble central cloud, and the machine teams are working together to fix this. ETA to fix: 12 PM UTC, July 12th

    Dear WorksManager users, 

    Incident description: Map does not reflect the latest position/ design info. Instead, it continues to display older position/ design info, even when the actual position in the field changes. Similarly, the ‘last reported’ column in the project and account > devices page, and the ‘active design’ column in the project > devices page continue to show older values. 

    Note that this does not impact the data transfer functionality between the office and the field.

    Cause: The position/ status feed coming from the machines to the cloud is impacted. The WorksManager and the machine control teams are analyzing the issue.

    Incident reported: 10 July, 06:00 AM UTC

  • Scheduled maintenance activity on 30th June

    Status: Completed

    Dear WorksManager users, 

    We have scheduled a maintenance activity on 30th June, which will occur between 4:30 to 5:00 am and 6:30 to 7:00 am UTC. This activity is part of our efforts to maintain the performance of our systems.

    Please note that there will be disruptions to the WorksManager and TCC product functions during this time. We will update the status here once the maintenance activity is complete.

  • Status: Resolved

    Incident update: 12 June, 01:20 PM UTC

    This issue is resolved, during this downtime all device sync will be retried.

    Dear WM users,

    We are currently experiencing a TCC outage, and our team is actively investigating the issue. We apologize for any inconvenience this may cause.

    Incident reported: 12 June, 01:00 PM UTC

  • Issue with Remote Access

    Status: Resolved

    Incident update: 28 May 04:15 PM UTC

    The issue has been identified and resolved. We kindly ask customers to toggle off and on remote access in devices for the changes to take effect.

    Dear WorksManager users,

    Users may face issues with the Remote Access feature from the WM UI. Our team is working on resolving this issue.

    Incident reported: 28 May 03:30 PM UTC

  • TCC Outage - Earthworks machine operators see 'Designs have been deleted remotely' issue.

    Status: Resolved

    Incident update: 20 May, 09:00 AM UTC

    TCC system is stable.

    Incident update: 14 May, 02:50 PM UTC

    TCC is up and running. Sorry for the inconvenience. We are monitoring the service.

    Dear WorksManager users,

    We are experiencing downtime in TCC due to heavy load, the team is working on it. This is manifesting as 'Designs have been deleted remotely' for the Earthworks operator in the field. Once the system comes up, Earthworks works as expected.

    Cause: There has been an issue with the load balancer of the TCC system, and it breaks down on peak traffic. Actual root cause is yet to be identified. As a work around, another instance of the instance is initiated.

    Incident reported: 14 May, 01:30 PM UTC

Recent Blogs List

  • Posted in: WorksManager

    Summary WorksManager and Trimble Earthworks 2.14 supports new enhanced communication channels. This new functionality ...

  • Posted in: WorksManager

    Background - Today, there is no easy way to work with devices from a different account in your project. You have to either ...

Recent Shared Files List

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  • Posted in: WorksManager