WorksManager allows users to wirelessly transfer data such as 3D designs to the construction site, increasing efficiency and saving drive time and money. Supervisors and data managers will be sure that the right machines or data collectors are always using the current design. A practical dashboard shows managers an overview of their sites. Contractors can prevent costly mistakes and rework by seeing their construction technology in the field in real-time.Â
Status: Resolved
Incident Update: Friday, 13 December 2024 10.00 am UTCThis issue is now resolved, thank you for your support.
Dear WorksManager users ,
We are experiencing issues with the Remote Access Service for EC520. Users may face issues associating the Operator View with the Earthworks devices. The team is currently working on a solution to address this issue.
Incident Reported: Friday, 13 December 2024 7.00 am UTC
Status: Postponed
Incident Update: Sunday, 8th December 2024 7:00 am UTC
We had some technical issues and the changes have been reverted. All the services are now up and running. We will replan this activity sometime next week. Sorry for the inconvenience.
Dear WorksManager users,
We have scheduled a maintenance activity on 8th December, which will occur between 4.30 am to 6:30 am UTC. This activity is part of our efforts to maintain the performance of our systems.
Please note that there may be disruptions in logging into TCC during this time. We will update the status here once the maintenance activity is complete.
Incident Update: Thursday, 21 November 2024 9am UTCThis issue has been resolved, thank you for your cooperation.
Incident Update: Monday, 18 November 2024 5.00 pm UTC
The create project is working after the fix from our dependency team. We will be monitoring the services. Thank you!
After the migration in our dependency service yesterday, we observe that Create project from WorksManager is failing about 30% of the time when user adds project configuration when creating the project. Suggested workaround is to retry create project or to create the project first without configuration and then add the configuration files in Project settings page. This gives about 99% success rate The team is working on fixing this issue and the current expected timeline for this fix is 24 hours.
Incident Reported: Sunday, 17 November 2024 4:56 pm UTC
Status: Completed
We have scheduled a maintenance activity on 17th November, which will occur between 4.30 to 10:30 am UTC. This activity is part of our efforts to maintain the performance of our systems.
Please note that there may be disruptions to the WorksManager product functions during this time. We will update the status here once the maintenance activity is complete.
Incident Update: Monday, 16 September 2024 5:07 pm UTC
We found that a recent change has caused this issue, it is now reverted, and the add device feature is working as expected. Regret inconvenience.
Users may encounter issues when adding device(s) to a WorksManager account, where the "add device" menu closes without the device being added. The team is working on resolving this issue. Watch this space for further updates.
Incident Reported: Monday, 16 September 2024 2:55 pm UTC
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