WorksManager

Incident Update: Monday, 16 September 2024 5:07 pm UTC

We found that a recent change has caused this issue, it is now reverted, and the add device feature is working as expected. Regret  inconvenience.

Dear WorksManager users,

Users may encounter issues when adding device(s) to a WorksManager account, where the "add device" menu closes without the device being added. The team is working on resolving this issue. Watch this space for further updates.

Incident Reported: Monday, 16 September 2024 2:55 pm UTC

WM Designs Deleting from Earthworks Machines

Incident Reported: 21 August

Background: A few Earthworks devices out in the field experienced synchronization issues causing design deletion from the machine.

Solution provided: As of 7.30 AM on 13th September, the issue is fixed and we are monitoring. The root cause of this issue is an API in TCC fetching heavy file content.

Siteworks Devices Crashing on Sync to WorksManager

Incident Reported: 10th September 8 AM UTC to 11th September 11:45 AM UTC

Background: This issue has occurred due to a TCC instance upscale to handle the Earthworks design deletion issue.

 
Solution provided: The changes are now reverted and the problem has been fully resolved as of 11:45 AM UTC on September 11th.

Dear WorksManager users, 

We would like to inform you that, sometime next week when you login to WorksManager, you will see a pop up dialog that reads ‘End User License Agreement’.  Kindly know that it’s a requirement from a Trimble legal compliance perspective, and as customers, you are required to accept the agreement before you can continue using the product. For new users of WorksManager, it will be shown at the first time of login. 

When you are presented with the terms of use, you need to scroll down fully until the bottom of the agreement which will enable a checkbox for acceptance of the terms, and when you accept, you can click ‘Continue’ to get into the product.

This acceptance will be valid for 1 year/ 365 days from the date of acceptance. After that, it expires, and the popup will be displayed again

You will be able to access the 'Terms of Use' anytime from the product down below the Trimble icon in the left main menu along with 'Privacy'. 

Note that when you clear your browser cookie, or use a different browser like Safari, Firefox, or use the browser in incognito mode, the popup will show again, and you just need to accept it again.

Status: Completed

Dear WorksManager users, 

We have scheduled a maintenance activity on 10th August, which will occur between 5:30 to 6:30 am UTC. This activity is part of our efforts to maintain the performance of our systems.

Please note that there may be disruptions to the WorksManager and TCC product functions during this time. We will update the status here once the maintenance activity is complete.