WorksManager

Status: Complete

Incident Update: 22 Sep, 7:30 AM UTC
We request the users to re-upload the calibration file again to get the latest design version if they have been impacted by this issue. A data fix is not currently possible.

Incident Update: 20 Sep, 3 PM UTC

The issue is fixed. We are still evaluating the possibility of a datafix which currently does not look promising. The users can reupload the calibration file to get the latest design version.

Issue description: There is an issue with design job creation that prevents design/config changes from being propagated to TCC. The problem is sporadic and the team is currently working on resolving it.

Incident reported: 20 Sep, 4 AM UTC

Status: Complete

Incident Update: 5th Sep, 5:55 AM UTC: The issue is resolved. This was because of a configuration change that is reverted.

Cause: There seems to be an issue with one of the services. The team is investigating the issue.

Incident reported: 5th Sep, 5:20 AM UTC

Status: Complete

Incident update: 15 Sep, 11:00 AM UTC

This issue is fixed. We have been monitoring the IBSS service for the last few days and we have not seen any notable failure.

Incident update: 06 Sep, 2:30 PM UTC

The service has recovered. We are monitoring the service.

Incident update: 06 Sep, 11:00 AM UTC

We are seeing performance issues with the IBSS service. The team is actively looking into it. Regret inconvenience.

Incident update: 05 Sep, 2:30 PM UTC

The service has recovered. We are monitoring the service.

Incident update: 05 Sep, 12:00 PM UTC

We are seeing performance issues with the IBSS service. The team is actively looking into it. Regret inconvenience.

Incident update: Aug 29, 1:40 PM UTC

The service has recovered. We are monitoring the service.

Incident update: Aug 29, 12:10 PM UTC

We are seeing performance issues with the IBSS service. The team is actively looking into it. Regret inconvenience.

Incident update: Aug 24, 2 PM UTC

The team investigated and did a restart of the infrastructure database. The IBSS service has been healthy since then. We are monitoring.

Incident update: Aug 23, 3.30 PM UTC

The service has recovered. We are monitoring the service. The team is analyzing the root cause of the disruption.

Incident update: Aug 23, 1 PM UTC

The IBSS service has gone unhealthy again. The team is actively looking into it. Regret inconvenience.

Incident reported: Aug 22, 12 PM UTC

The IBSS service had been unhealthy between 12:10 pm UTC to 2 pm UTC, causing IBSS disruptions in the field. The service has recovered after 2 pm UTC, and has been healthy since then. The team is investigating the cause, and also monitoring the service.

Status: Fix in progress

Incident update: Aug 17, 5:00 PM UTC

A temporary fix has been applied. However, the system is slower than usual. The team is working on a permanent fix.

Incident update: Aug 17, 4:30 PM UTC

The US-East region of the infrastructure, upon which the WorksManager is functioning is down. Trimble infra team is working with the vendor teams, and have identified a fix. Fix in progress

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We are having issue with loading pages in WorksManager.  The team is actively analyzing the issue. We will keep this page updated once the problem is resolved. Regret inconvenience.

Incident reported: Aug 17, 12 PM UTC

Status: Complete

Dear WorksManager users, 

We have a maintenance activity scheduled on 12th August between 1am to 3am UTC. We are doing this activity as part of our efforts to keep our systems performant. We anticipate very minimal to no disruptions to the product functions. We will update the status here when complete.