WorksManager allows users to wirelessly transfer data such as 3D designs to the construction site, increasing efficiency and saving drive time and money. Supervisors and data managers will be sure that the right machines or data collectors are always using the current design. A practical dashboard shows managers an overview of their sites. Contractors can prevent costly mistakes and rework by seeing their construction technology in the field in real-time.Â
Status: Completed
Dear WorksManager users,
We have scheduled a maintenance activity on 6th April, which will occur between 4.30 am to 8:30 am UTC. This activity is part of our efforts to maintain the performance of our systems.
Please note that there will be disruptions in logging into both WorksManager and TCC during this time. We will update the status here once the maintenance activity is completed.
Description: The WorksManager account has been losing device licenses since morning today.
Scenario: This seems to occur for customers that have purchased WorksManager standard subscription via iStore, and in addition to that, purchased licenses via the Works subscription program as well. The license count purchase from iStore remains, while those from the Works subscription are getting lost.
Root cause: There had a data discrepancy issue between the two means of purchase, due to recent change done, resulting in this issue.
Fix: We are reverting to the total license count (iStore purchase + Works purchase count). However, pls note the customer has to change the status of each device from 'unlicensed' to 'licensed' for those devices that have lost the license.
We sincerely apologize for the inconvenience caused.
Here is an update on the Issue with Earthworks Machine Downloading Archived / Deleted Designs from WorksManager
Scenario: If at least one device in the project is running version 2.18 or later, this issue will affect any or all devices in the project.
Cause: An unhandled exception was causing this issue.
Fix: A fix was implemented on the 16th of January, and we have been monitoring the logs to assess its impact. Our current logs do not indicate any recurrence of this issue after the fix. Customers who archived or deleted designs before this fix was applied may be affected. A data fix will be provided to them upon reporting the issue to the construction support team.
We apologize for the inconvenience.
We have scheduled a maintenance activity on 9th February, which will occur between 4.30 am to 5:30 am UTC. This activity is part of our efforts to maintain the performance of our systems.
Status: Resolved
Incident Update: Friday, 13 December 2024 10.00 am UTCThis issue is now resolved, thank you for your support.
Dear WorksManager users ,
We are experiencing issues with the Remote Access Service for EC520. Users may face issues associating the Operator View with the Earthworks devices. The team is currently working on a solution to address this issue.
Incident Reported: Friday, 13 December 2024 7.00 am UTC
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