WorksManager

Status: Completed

Dear WorksManager users,

We have scheduled a maintenance activity on the 18th May, which will occur between 2.00 AM to 6.00 AM UTC. This activity is part of our efforts to maintain the performance of our systems.

Please note that the WorksManager product will not be accessible during this time. We will update the status here once the maintenance activity is completed.

Status: Resolved

Update - 28-Apr-2025: We have added an additional server instance to better manage and balance the load and it is being monitored.

Description: Publishing of VCL files from TBC through WorksManager to field devices is delayed

Scenario: There is a delay when user publishes a VCL design file from TBC to WorksManager. WorksManager displays the design, however it remains in 'In progress' status, and one of these messages appear on hovering - "Oops. There is a delay in sending your designs to the devices. Hang on..." or "Design conversion in progress. Please wait while design files are converted.". The design gets eventually published to field devices after a few minutes, and status changes to 'Success' in WorksManager.

The team is investigating the issue, and we will keep you posted.

Status: Completed

Dear WorksManager users,

We have scheduled a maintenance activity on 6th April, which will occur between 4.30 am to 8:30 am UTC. This activity is part of our efforts to maintain the performance of our systems.

Please note that there will be disruptions in logging into both WorksManager and TCC during this time. We will update the status here once the maintenance activity is completed.

Description: The WorksManager account has been losing device licenses since morning today.

Scenario: This seems to occur for customers that have purchased WorksManager standard subscription via iStore, and in addition to that, purchased licenses via the Works subscription program as well. The license count purchase from iStore remains, while those from the Works subscription are getting lost.

Root cause: There had a data discrepancy issue between the two means of purchase, due to recent change done, resulting in this issue.

Fix: We are reverting to the total license count (iStore purchase + Works purchase count). However, pls note the customer has to change the status of each device from 'unlicensed' to 'licensed' for those devices that have lost the license.

We sincerely apologize for the inconvenience caused.

Dear WorksManager users,

Here is an update on the Issue with Earthworks Machine Downloading Archived / Deleted Designs from WorksManager

Scenario: If at least one device in the project is running version 2.18 or later, this issue will affect any or all devices in the project.

Cause:  An unhandled exception was causing this issue. 

Fix: A fix was implemented on the 16th of January, and we have been monitoring the logs to assess its impact. Our current logs do not indicate any recurrence of this issue after the fix.  Customers who archived or deleted designs before this fix was applied may be affected. A data fix will be provided to them upon reporting the issue to the construction support team.

We apologize for the inconvenience.