WorksManager

Dear WorksManager users, 

We have scheduled a maintenance activity on 28th July, which will occur between 3:00 to 7:30 am UTC. This activity is part of our efforts to maintain the performance of our systems.

Please note that there will be disruptions to the WorksManager and TCC product functions during this time. We will update the status here once the maintenance activity is complete.

Status: Resolved

Incident update: 17 July, 03:50 PM UTC

The issue has been resolved. Sorry for the inconvenience. 

Dear WorksManager users,

Our team is investigating a disruption in the Remote Access service.  We sincerely apologize for the service interruption and will provide an update soon about the progress of a resolution to this issue.

Incident reported: 17 July, 02:40 PM UTC

Status: Resolved

Incident update: 11 July, 05:00 AM UTC

The issue has been resolved. Sorry for the inconvenience. 

Incident update: 10 July, 01:20 PM UTC

The team has found the root cause. The machines to cloud authentication handshake is failing due to a certificate issue. The WorksManager, Trimble central cloud, and the machine teams are working together to fix this. ETA to fix: 12 PM UTC, July 12th

Dear WorksManager users, 

Incident description: Map does not reflect the latest position/ design info. Instead, it continues to display older position/ design info, even when the actual position in the field changes. Similarly, the ‘last reported’ column in the project and account > devices page, and the ‘active design’ column in the project > devices page continue to show older values. 

Note that this does not impact the data transfer functionality between the office and the field.

Cause: The position/ status feed coming from the machines to the cloud is impacted. The WorksManager and the machine control teams are analyzing the issue.

Incident reported: 10 July, 06:00 AM UTC

Status: Completed

Dear WorksManager users, 

We have scheduled a maintenance activity on 30th June, which will occur between 4:30 to 5:00 am and 6:30 to 7:00 am UTC. This activity is part of our efforts to maintain the performance of our systems.

Please note that there will be disruptions to the WorksManager and TCC product functions during this time. We will update the status here once the maintenance activity is complete.

Status: Resolved

Incident update: 12 June, 01:20 PM UTC

This issue is resolved, during this downtime all device sync will be retried.

Dear WM users,

We are currently experiencing a TCC outage, and our team is actively investigating the issue. We apologize for any inconvenience this may cause.

Incident reported: 12 June, 01:00 PM UTC