WorksManager allows users to wirelessly transfer data such as 3D designs to the construction site, increasing efficiency and saving drive time and money. Supervisors and data managers will be sure that the right machines or data collectors are always using the current design. A practical dashboard shows managers an overview of their sites. Contractors can prevent costly mistakes and rework by seeing their construction technology in the field in real-time.Â
Status: Resolved
Dear Users,
We've had a temporary TCC service disruption which may affect the functioning of WorksManager features. Our team has fixed the issue and services have been resumed. We regret the inconvenience.
Update - 12 June 2025: All services have now been restored. Trimble is continuing to monitor products and services to validate that there are no recurring issues. We apologize for the inconvenience, and thank you for your patience and continued support
Update - 12 June 2025: Third-party providers are rerouting traffic to mitigate the impact of outages. Service is now restored in some, but not all regions. We apologize for the ongoing inconvenience.
A few WorksManager users may see an outage currently as multiple cloud service providers are reporting widespread outages that could impact Trimble products and services. Our teams are actively working with our partners to mitigate any possible impact on service. Sorry for the inconvenience.
Dear WorksManager users,
We have a scheduled maintenance activity taking place every Sunday at 4:30 AM UTC, for the next 4 weeks, starting June 8th. This activity is expected to last for up to a max. of 30 minutes.During this time, the WorksManager user interface will not be affected at all. In case you are an IBSS user, then the devices in the field will reauthenticate to the IBSS service. However, this will happen automatically. We will keep you posted on the status of the maintenance activity.
Status: Completed
We have scheduled a maintenance activity on the 18th May, which will occur between 2.00 AM to 6.00 AM UTC. This activity is part of our efforts to maintain the performance of our systems.
Please note that the WorksManager product will not be accessible during this time. We will update the status here once the maintenance activity is completed.
Update - 28-Apr-2025: We have added an additional server instance to better manage and balance the load and it is being monitored.
Description: Publishing of VCL files from TBC through WorksManager to field devices is delayed
Scenario: There is a delay when user publishes a VCL design file from TBC to WorksManager. WorksManager displays the design, however it remains in 'In progress' status, and one of these messages appear on hovering - "Oops. There is a delay in sending your designs to the devices. Hang on..." or "Design conversion in progress. Please wait while design files are converted.". The design gets eventually published to field devices after a few minutes, and status changes to 'Success' in WorksManager.
The team is investigating the issue, and we will keep you posted.
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