WorksManager

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Welcome to the WorksManager Community!

WorksManager allows users to wirelessly transfer data such as 3D designs to the construction site, increasing efficiency and saving drive time and money. Supervisors and data managers will be sure that the right machines or data collectors are always using the current design. A practical dashboard shows managers an overview of their sites. Contractors can prevent costly mistakes and rework by seeing their construction technology in the field in real-time. 

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Announcements

  • Scheduled maintenance activity on 8th December

    Status: Postponed

    Incident Update: Sunday, 8th December 2024 7:00 am UTC


    We had some technical issues and the changes have been reverted. All the services are now up and running. We will replan this activity sometime next week. Sorry for the inconvenience.

    Dear WorksManager users, 

    We have scheduled a maintenance activity on 8th December, which will occur between 4.30 am to 6:30 am UTC. This activity is part of our efforts to maintain the performance of our systems.

    Please note that there may be disruptions in logging into TCC during this time. We will update the status here once the maintenance activity is complete.

  • Create Project - Intermittent failure

    Status: Resolved

    Incident Update: Thursday, 21 November 2024 9am UTC
    This issue has been resolved, thank you for your cooperation.

    Incident Update: Monday, 18 November 2024 5.00 pm UTC

    The create project is working after the fix from our dependency team. We will be monitoring the services. Thank you!

    Dear WorksManager users,

    After the migration in our dependency service yesterday, we observe that Create project from WorksManager is failing about 30% of the time when user adds project configuration  when creating the project.
     
    Suggested workaround is to retry create project or to create the project first without configuration and then add the configuration files in Project settings page. This gives about 99% success rate The team is working on fixing this issue and the current expected timeline for this fix is 24 hours.

    Incident Reported: Sunday, 17 November 2024 4:56 pm UTC

  • Scheduled maintenance activity on 17th November

    Status: Completed

    Dear WorksManager users, 

    We have scheduled a maintenance activity on 17th November, which will occur between 4.30 to 10:30 am UTC. This activity is part of our efforts to maintain the performance of our systems.

    Please note that there may be disruptions to the WorksManager product functions during this time. We will update the status here once the maintenance activity is complete.

  • Unable to add devices to WorksManager

    Status: Resolved

    Incident Update: Monday, 16 September 2024 5:07 pm UTC

    We found that a recent change has caused this issue, it is now reverted, and the add device feature is working as expected. Regret  inconvenience.

    Dear WorksManager users,

    Users may encounter issues when adding device(s) to a WorksManager account, where the "add device" menu closes without the device being added. The team is working on resolving this issue. Watch this space for further updates.

    Incident Reported: Monday, 16 September 2024 2:55 pm UTC

  • Update on the Issues reported with EW and SW devices

    WM Designs Deleting from Earthworks Machines

    Incident Reported: 21 August


    Background: A few Earthworks devices out in the field experienced synchronization issues causing design deletion from the machine.


    Solution provided: 
    As of 7.30 AM on 13th September, the issue is fixed and we are monitoring. The root cause of this issue is an API in TCC fetching heavy file content.

    Siteworks Devices Crashing on Sync to WorksManager


    Incident Reported: 10th September 8 AM UTC to 11th September 11:45 AM UTC


    Background: This issue has occurred due to a TCC instance upscale to handle the Earthworks design deletion issue.

     
    Solution provided: The changes are now reverted and the problem has been fully resolved as of 11:45 AM UTC on September 11th.

Recent Blogs List

  • Posted in: WorksManager

    Today, for Earthworks machines, remote access is available only to the technician web user interface. Introducing remote ...

    1 person recommends this.
  • Posted in: WorksManager

    Today, remote assist is available for Windows data collectors. Introducing remote assist for Android data collectors. This ...

  • Posted in: WorksManager

    [Update 09/26] We are happy to inform that you can now edit, and delete background images as well from WorksManager. This ...

    1 person recommends this.

Recent Shared Files List

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  • Posted in: WorksManager