Description: The WorksManager account has been losing device licenses since morning today.
Scenario: This seems to occur for customers that have purchased WorksManager standard subscription via iStore, and in addition to that, purchased licenses via the Works subscription program as well. The license count purchase from iStore remains, while those from the Works subscription are getting lost.
Root cause: There had a data discrepancy issue between the two means of purchase, due to recent change done, resulting in this issue.
Fix: We are reverting to the total license count (iStore purchase + Works purchase count). However, pls note the customer has to change the status of each device from 'unlicensed' to 'licensed' for those devices that have lost the license.
We sincerely apologize for the inconvenience caused.
Dear WorksManager users,
Here is an update on the Issue with Earthworks Machine Downloading Archived / Deleted Designs from WorksManager
Scenario: If at least one device in the project is running version 2.18 or later, this issue will affect any or all devices in the project.
Cause: An unhandled exception was causing this issue.
Fix: A fix was implemented on the 16th of January, and we have been monitoring the logs to assess its impact. Our current logs do not indicate any recurrence of this issue after the fix. Customers who archived or deleted designs before this fix was applied may be affected. A data fix will be provided to them upon reporting the issue to the construction support team.
We apologize for the inconvenience.
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