Support Community

Status: Resolved

Update - 26th March, 08:00 UTC

We identified and resolved an issue that was causing delays in files being received on devices. File transfers should now be working as expected. Our team has implemented the necessary fixes and will continue to monitor the system to ensure stability.

Dear WorksManager Users,

Please note that users may experience a delay in receiving files on the devices. 

We are currently working to resolve this issue and will update once it is fixed.

Hi All...

Since releasing Terra Office 2025.30 a couple weeks ago, we internally found a couple bugs that have now been fixed (see list below). The installers available from trimble.com have been updated so affected customers should download and install the new version.

Issues addressed in 2025.30.1862 (f3e3ba19):

Terra Office add-in for ArcGIS Pro

• Newly published templates set to "log position manually" instead of the previous "log position automatically" (workaround = fix & re-publish in Map Viewer)
• Newly published templates for projects with real-time corrections do not use appropriate default position/vertex logging value - will use 10 instead of 1 (workaround = fix & re-publish in Map Viewer)
• Real time correction settings that require in-field authentication and are saved to a Local project (.tfin) cause problems in TerraFlex

Terra Office app

• Real time correction settings that require in-field authentication and are saved to a Local project template (.tfproj) cause problems in TerraFlex
• Project fails to export if form data references a field that has been archived in the latest version of the template

For reference, the full version & build string for the original 2025.30 downloads of the two apps were 2025.30.1819 (4ae60581).