Trimble Connect User Forum

 View Only
Back to discussions
Expand all | Collapse all

Connect for browser doesn't load.

  • 1.  Connect for browser doesn't load.

    Posted 10-03-2022 11:58
    Edited by Jeff Kollars 10-03-2022 12:11
    Hi all. Trimble Connect for browser won't load for me. I just shows a blank page. The desktop app is working fine. Update* It loads fine when using Edge Browser. If I use Chrome it won't load.



    ------------------------------
    Jeff Kollars
    ------------------------------


  • 2.  RE: Connect for browser doesn't load.

    Posted 10-03-2022 12:29
    Cleared my browser history. Now it loads.

    ------------------------------
    Jeff Kollars
    ------------------------------

    Original Message


  • 3.  RE: Connect for browser doesn't load.

    Posted 10-03-2022 19:50
    Thanks Jeff for confirming. 

    Regards

    ------------------------------
    Darshan Rajaram Kamat
    ------------------------------

    Original Message


  • 4.  RE: Connect for browser doesn't load.

    Posted 10-03-2022 20:18
    I cleared the cookies, but when I run the 3D model, it is displayed like the image




    ------------------------------
    엔지니어링 더부
    ------------------------------

    Original Message


  • 5.  RE: Connect for browser doesn't load.

    Posted 10-04-2022 07:33
    Edited by Tobias Steinhardt 10-04-2022 07:36
    I get the same error message on Edge, on chrome it doesn't load at all. Funny thing is: if i get rid of the versionId in the url it does load the model. Eu Servers, accessing from Germany.

    I think the API calls might be affected as well, as a program im working on is giving me faulted tasks for the TrimbConnectClient.GetProjectsAsync() Method.

    ------------------------------
    Tobias Steinhardt
    ------------------------------

    Original Message


  • 6.  RE: Connect for browser doesn't load.

    Posted 10-05-2022 10:57
    We have the same problem here, tried with Chrome and Edge.
    Something's wrong here, and we use Trimble Connect on a daily basis.
    Acces from the Netherlands, btw.

    ------------------------------
    Laureano Albaladejo Serrano
    ------------------------------

    Original Message


  • 7.  RE: Connect for browser doesn't load.

    Posted 10-05-2022 23:42
    Deleting cookies, cache and browser history did the trick for us (Edge). In Chrome a hard refresh (Shitf + Click refresh button) turned to be enough.

    ------------------------------
    Laureano Albaladejo Serrano
    ------------------------------

    Original Message


  • 8.  RE: Connect for browser doesn't load.

    Posted 10-04-2022 10:56
    Connect in the browser will not load for us either. Seems to have stopped working a few days ago after the large AWS outage that affected Trimble as well as many other companies across the web. It seems we have everything up to date, software wise, and still does not work consistently. A few in our office can get models to load with various browsers, i.e. firefox with Ublock Origin, however I cannot. We have customers trying to view these models and collaborate with us on existing projects and we have pushed Trimble Connect but if this isn't fixed soon we'll have to start using other programs to collaborate.

    ------------------------------
    Nikolai Sikes
    ------------------------------

    Original Message


  • 9.  RE: Connect for browser doesn't load.

    Posted 10-05-2022 10:57

    Have found two workarounds so my team can continue working.


    Either hard refresh chrome or link people to the 3D viewer directly. 


    Hopefully they solve this soon.



    ------------------------------
    Erik Holmqvist
    ------------------------------

    Original Message


  • 10.  RE: Connect for browser doesn't load.

    Posted 10-05-2022 10:57

    Found a quick fix do a "Hard refresh" in the browser. 

    How to hard refresh browser and clear cache if you're using Chrome.
    1. Hold down Shift and click the Reload button.
    2. Or Hold down Command, Shift and click the 'R' key.


    ------------------------------
    Erik Holmqvist
    ------------------------------

    Original Message


  • 11.  RE: Connect for browser doesn't load.

    Posted 10-05-2022 22:12
    Thank you for posting the "Hard refresh", but this seems like an short time fix. I have been struggling with Trimble Connect and the browser version for days now. I have found a site that reports the status of the Trimble Connect service. According to that site (Trimble Connected Community Status (myconnectedsite.com))there is nothing wrong with Trimble Connect. Does anyone know where we can report this kind of failure of service? 


    ------------------------------
    Thomas Bøhlerengen
    ------------------------------

    Original Message


  • 12.  RE: Connect for browser doesn't load.

    Posted 10-05-2022 23:59
    Hi All,
    Apologies for the inconvenience. 
    Our team is working to fix the issue with Trimble Connect for Browser with the opening of 3D files and views (Invalid Query Param issue) . There are some workarounds suggested in our Community post here . We will keep you posted on the updates. 

    Regards

    ------------------------------
    Darshan Rajaram Kamat
    ------------------------------

    Original Message


  • 13.  RE: Connect for browser doesn't load.

    Posted 10-06-2022 09:38
    Hi All,
    The issue with "InvalidQueryParameterValue"  while loading 3D content is now resolved. 

    Regards

    ------------------------------
    Darshan Rajaram Kamat
    ------------------------------

    Original Message


  • 14.  RE: Connect for browser doesn't load.

    Posted 11-08-2022 06:16
    Dear Darshan,

    I've tried all the blog suggestions and none of them worked.
    I am using latest chrome version 107.0.5304.88 (Build oficial) (64 bits) on windows 10

    this is the error :


    (in english: Please reload the viewer).

    The file can be seen on the desktop app fine, but i cannot tell my clients to install such an app. This issue happens on all the company computers.

    We need help please.

    Thanks.



    ------------------------------
    Andres Fernandez
    ------------------------------

    Original Message


  • 15.  RE: Connect for browser doesn't load.

    Posted 11-09-2022 08:22
    Hi Darshan,

    Unfortunately none of the solution in here are working.
    I hope this to be solved soon.

    thanks

    ------------------------------
    Andres Fernandez
    ------------------------------

    Original Message


  • 16.  RE: Connect for browser doesn't load.

    Posted 11-09-2022 19:58
    Edited by Darshan Rajaram Kamat 11-09-2022 19:58
    Hi Andres,
    The "InvalidQueryParameterValue"  issue that I had mentioned on 06-Oct-2022 is not related to the issue you have shown in the screenshot above. That was different and resolved. 

    Regarding the issue you are seeing above, could you please share a screen capture and HAR files with our Support team (connect-support@trimble.com) so that our team can investigate.  Steps to get HAR files can be found here. 

    Regards

    ------------------------------
    Darshan Rajaram Kamat
    ------------------------------

    Original Message


  • 17.  RE: Connect for browser doesn't load.

    Posted 11-13-2022 21:33
      |   view attached
    Hi All, 

    Would you please also help me, we have a project starting in 2 weeks, and I urgently need to fix the following issue. Can anyone help me?

    I have dragged and dropped the IFC 3D model file in to Trimble for viewing on tablet so that our carpentry team can easily view the work to do, however, when I try to upload and "CONVERT" the IFC model file in to Trimble Connect project, it says "Conversion Failed", and
    Assimilation Progress

    Error processing data for Viewer. Please contact support.

    I need to know what I can do to upload it correctly to web browser so that myself and other team members can view it?
    I have tried on different web browsers also,  Microsoft edge, Safari, Brave... etc, nothing is working, and time is running out!

    Any guidance would be appreciated? Thank you

    Stuart



    ------------------------------
    Stuart Riley
    ------------------------------

    Original Message


  • 18.  RE: Connect for browser doesn't load.

    Posted 11-13-2022 21:40
    Hi Stuart,
    The issue reported by you isn't related to the main issue in the original post. Going forward , we would request you to post in a separate thread, so that the discussion is relevant to the main heading in the post. 

    With regards to the issue you are facing, could you please send the project name , region details to our Support team (connect-support@trimble.com) so that our team can investigate. 
    Also, if its ok , could you please send us the file so that we can try the same from our end (for testing purposes only) . 

    Regards

    ------------------------------
    Darshan Rajaram Kamat
    ------------------------------

    Original Message


  • 19.  RE: Connect for browser doesn't load.

    Posted 11-13-2022 21:51
    Thanks Darshan, I have just emailed through the request for help to email address as you requested.

    I hope I receive response soon, and help to fix this issue. This is a great portal, and would make such a positive impact for carpentry installation team.

    Stuart



    Original Message


  • 20.  RE: Connect for browser doesn't load.

    Posted 11-13-2022 21:59
    Great, thanks Stuart.

    Regards

    ------------------------------
    Darshan Rajaram Kamat
    ------------------------------

    Original Message