WorksManager

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Support a Field Team Remotely

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03-23-2022 13:48

David Kosakowski

Introduction

Field users often require support from office users when using Trimble hardware on a site. Remote Assistant lets you view and take control of an operator’s device screen at the jobsite from your office, which is extremely handy during training and support. From WorksManager, you can remotely access, see, and control field systems on a device.

WorksManager supports remote access for:

Trimble Earthworks
Legacy machine control (CB460) devices running GCS900 v13.7 & above, and connected to SNM941 running v1.11 & above
Windows data collectors running Siteworks v1.3 and above

Prerequisites

Trimble Identity (TID) credentials (user name and password); create a new TID here.
WorksManager license; contact your SITECH dealer.
A WorksManager account
For existing WorksManager projects, access to them (granted by the people who created them).

Note: Your ability to create, edit, and delete accounts, projects, users, and content in WorksManager and WorksOS depends on your role and permissions:

Account Roles

Administrator - Account Admins can see and do everything needed to manage an account.
User - Account Users can see some things in an account, but cannot change anything.

For details, see the Account Roles help topic.

Project Permissions

Manager - Project Managers can see and do everything needed to manage a project.
Viewer - Project Viewers can see some things in a project, but have limited abilities to change them.

For details, see the Project Permissions help topic.

To change your account role or project permissions, contact your Account Administrator.

Assist crew remotely from WorksManager

In WorksManager

Login to WorksManager with your Trimble Identity (TID) credentials
In the left pane, click My Projects and pick the project with the device that needs support.
Click Devices and select the device you want to remote into

The remote access icon displays three color codes:

- Green - When remote access is available for the device and is ready to go now.
- Grey - When the device is all set up for remote access, but it happens to be offline at this moment, preventing you from taking remote access.
- Yellow - When the device is not set up for remote access, as in these cases:
  - GCS900 - When the CB4x0 device is not running GCS version v13.17 or above, or its not connected to an SNM941 running version v1.11 or above.
  - Earthworks - This is very rare in a real machine (you can see that for an emulator, and it reads Not registered).
  - Siteworks - When the device is not running version v1.3 or above, versions that support remote assist.
- Blank - When the device model does not support remote:
  - Legacy data collectors running SCS900 (e.g., TSC3, etc.)
  - Legacy machine control running GCS version < v13.17
  - Groundworks

Note: You can expect a time lag of < 5 minutes from when a device turns on in the field to when the WorksManager remote access icon turns green.

In the Info pane on the right, review the device type, serial number, and other information to ensure you have accessed the correct device.
Click the Remote icon (when green) in the Devices list or Info panel on the right.

You will now see exactly what is on the field device’s display for Siteworks, and GCS900. For Earthworks, you will see the technician web page. You can move the windows, click buttons, select options, type in fields, etc., there may be a slight latency, but not enough to impede your work.

Use the shortcut keys on the next page to navigate and perform other actions in the web interface.

When you are done, close the connection with the remote device.

Shortcut keys

F1 - F6 Map to your keyboard
+, -, Esc, Alt Map to your keyboard
Ok Maps to your Enter button
Arrows Map to your keyboard arrows
Ctrl + M Toggles between Manager and Operator Modes
Alt + G Z-Snap (create a Z-Snap from Remote Assistance; sync TCC to retrieve)
Alt + B Capture image
Alt + F4 Close Application
Alt + F11 Power Key

Note on Manager mode: You can switch to Manager Mode in WorksManager by pressing CTRL + M. Press it again to toggle between manager and operator modes.

Note: Using the Tab key is not supported.

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WorksManager Help - Support a Field Team Remotely.pdf 1.85 MB 1 version
Uploaded - 04-25-2022

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