The standard approach to these types of issues is to follow the path outlined below. What you are seeing is some kind of conflict between your System and TBC as we know that TBC works on most systems - but for some reason it is failing on your system.
1) Check your computer suppliers website / support system for updates to your computer - System Drivers, BIOS etc. and install updates that they have for your computer
2) Restart your Computer
3) Check using the official Windows Update for any updates to your Operating System and install all updates available
4) Restart your computer
5) Check your Graphics Driver providers website for all updates to your Graphics Card and install all updates available.
6) Restart your Computer
7) Try TBC and see if it runs - if not then
8) Deinstall TBC
9) Optionally run the TBC Cleanup Utility to clean your system of TBC Installation
10) Reinstall TBC from a clean download - during installation if TBC Installer wants to restart your PC then allow it to do that - don't hold it off till later
11) Restart your PC
12) Try TBC again and see if it starts
If it is still failing to restart and it appears that it is a graphics driver issue - you can deinstall your Graphics Drivers and Reinstall them - that sometimes will clear this type of problem
If the problem still persists after you have completed all of the above steps, then the only remedy is to raise a support ticket with your SITECH or Geospatial Dealer and have them work the issue on your behalf with Trimble Support team.
If I was to work with you on a GoTo Meeting, this is the exact process I would take with you.
If you got a corrupt downloaded file of the installer that can sometimes be the issue.
Sometimes after download of the installer I unzip the installer manually and try from the unzipped version as I have found the auto-unpack function to not work so well on some computers.
Also - when you say "it doesn't work" can you answer the following questions
1) When you run TBC - does it get as far as the home screen or does it fail before it gets to that point?
2) If it gets to the home screen - can you open a New empty project with any of the default templates?
3) If it gets to the home screen, does it fail on opening any project or just specific projects?
4) If it is failing on just specific projects can you share one of the projects that it is failing on?
5) If it is failing on starting a New Project with a specific Template - can you try using a different template - does that also fail?
Seems like if you have tried all of the above that a GoTo Meeting may help us see what you are seeing, please answer the above and I will try to help you this week
Alan
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Alan Sharp
alan.sharp@rockpilesolutions.com------------------------------
Original Message:
Sent: 12-25-2020 22:33
From: Saif Bin Darwish
Subject: TBC 5.40 Not working
We have tried to install the latest graphics card update available for "NVDIA Quadro K620" but it is still having the same issue.
The system also doesn't have any integrated graphics card as per checking.
Processor : Intel(R) Xeon (R) CPU W3680 @3.33Ghz
Graphics Card : NVIDIA Quadro K620
Driver Date : 9/30/2020
Driver Version : 27.21.14.5671
I ran the Clean Utility and tried a install, Reboot etc. Also took the help of the local dealer support. Still no success.
I tried to get the help of our IT guys to resolve the issue. Above is their report.
TBC 5.40 is not working on my Desktop, whereas it is working well on my laptop. OS on both is Windows 10.
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Original Message:
Sent: 12/23/2020 2:55:00 AM
From: Saif Bin Darwish
Subject: RE: TBC 5.40 Not working
Tried it. No luck. Still same issue.
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Original Message:
Sent: 12/22/2020 6:22:00 PM
From: Shane Odenbach
Subject: RE: TBC 5.40 Not working
Hello,
I would suggest running the Trimble Office Cleanup Utility Download Here.
I have found that it is not uncommon to run into issues when installing major TBC updates, like going from the 5.3x version to 5.4 version. Running the utility above should remove all traces of TBC, using Windows add/remove programs doesn't remove everything. After you have run the Office Cleanup Utility try reinstalling 5.4. This has always solved issues like this for me in the past.
If you still have issues let me know,
Shane Odenbach
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Shane Odenbach
Original Message:
Sent: 12-22-2020 00:05
From: Saif Bin Darwish
Subject: TBC 5.40 Not working
I having working with TBC 5.32 on my Desktop all these days. I am now trying to install and use TBC 5.40. My licence is OK.
When I install in my new Laptop it works OK. But when I try to run TBC 5.40 in my Desktop I am getting an error log (Attached).
Could some one please suggest a solution. I tried reinstalling several times but with the same annoying result.
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Seshagiri Muthya
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