I'm sure you'll get a few better answers than what I have to offer but...
If you have changed the coordinate system, make sure that the project is recomputed. If there is a red circle in the lower right, then it needs to be recomputed. To do that either hit F4 or click that red circle.
You should see a warning if the geoid model doesn't match the imported data. You have an opportunity to match the coordinate system settings of the imported data on import if they are different.
If you need to add a geoid model, that is done through coordinate system manager.
Finally, if you think you have everything set and recomputed and the data still doesn't show up, then you might have the wrong geoid model. In my experience, TBC won't display GNSS data if it doesn't fit within the area of the geoid model.