Error Message - PLEASE HELP | Trimble Business Center

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Error Message - PLEASE HELP

Max Wittig posted 04-13-2021 15:01

Has anyone else gotten this error message? I am editing an old job that I initially created on 1/18/21, made minor changes to site improvements 4/12/21 (yesterday) and the job saved just fined when shutting down. There was a new grading plan issued today so there are some major changes that I'm adding in and after about 2 hours of work I go to save and exit and I get the error message. This is the second time this has happened to me. The first time I bit the bullet and lost my new data. I redid the new grading plan and now the error message is happening again. I really don't want to bite the bullet again. To be clear, this error message pops up when i try to save. I have also tried SaveAs and renaming it but a get a different error message (see attached). Has anyone else seen this before? Please help.

Attachments View in library

Trimble Error Message.PNG 37 KB

SaveAs Error.PNG 18 KB

Erik Petersen posted 04-13-2021 15:14

Any chance you can upload your project? I have this happen quite a bit. Your best bet is to save as often as possible. There is more than likely one line that needs to be deleted in your project. It also happens sometimes with corridors when you reference a line and delete it.

*Edit* I just realized you can't save... Maybe go through and delete one line at a time, undo if it wont save and keep going.

Quan Mueller posted 04-13-2021 15:56

When you Save and get a lot of text in the More Information section that starts with "(Inner Exception)" - like in your Trimble Error Message.PNG - can you select that text and save it in a text file (using Notepad) and attach it to this thread?

We might be able to look at this "stack trace" and see what TBC object is causing the problem, so you can get a hint on how to avoid it (like in Erik's reply).

@Erik Petersen - have you ever submitted this to the dev team? (via your dealer?) it's possible it's been fixed already - though surprising it wasn't in the 5.40.1 patch...

Max Wittig posted 04-14-2021 04:57

I believe I figured out what was happening. When I started my major changes with the new grading plan I started out by deleting 90% of my finished design data, including my site improvements and finished design surface. However when I deleted the surface the Finished Design with subgrades adjusted surface remained. When I was trying to save my project it noticed that missing information and would give me the error message.

Now this is just my own opinion. I don't have confirmation from development team. The way I found this out was actually by just finishing the job and rebuilding surfaces once I had new site improvements identified. When I rebuilt the finished design surface, finished design with subgrades adjusted rebuilt as well and all is good.

Erik Petersen posted 04-14-2021 06:03

@Max Wittig Thats good to hear you cleared it up. Too bad they just don't tell you what the error actually is... Just some random info.

@Quan Mueller I use TBC 10+ hours a day 5+ days a week. I'm on a fresh install of Windows and clean install of TBC. I get random errors all day long. If I submitted my errors to Devs it would be pages long. I've submitted two tickets to my dealer and neither have ever been resolved. I just learn to deal with the errors and work around them.

Edit: One I just got this morning... Brand new project. All I did was add a coordinate system. Two gnss points, import a PDF. try to measure a distance. ALL DAY LONG.
ERROR

Exception Count 1
Exception Source gdal_csharp
Exception Type System.ApplicationException
Exception Message CTrimbleProjectsUnnamed(3)DOLLAR PLANS_Page003_Dpi300_Layer000.png, band 1 IReadBlock failed at X offset 0, Y offset 2475 Error while reading row 2475 libpng IDAT CRC error
Exception Target Site ReadRaster

---- Stack Trace ----
OSGeo.GDAL.Band.ReadRaster(Int32 xOff, Int32 yOff, Int32 xSize, Int32 ySize, IntPtr buffer, Int32 buf_xSize, Int32 buf_ySize, DataType buf_type, Int32 pixelSpace, Int32 lineSpace)
gdal_csharp.DLL N 00213
Trimble.Vce.GE.Imaging.Gdal.TextureSourceGdal.蚽(Band[] A_0, Int32 A_1, IntPtr A_2, Rectangle A_3)
Trimble.Vce.GE.Imaging.Gdal.DLL N 00235
Trimble.Vce.GE.Imaging.Gdal.TextureSourceGdal.GetBytes(IntPtr buffer, Rectangle textureCoordinatesPixels)
Trimble.Vce.GE.Imaging.Gdal.DLL N 00096
Trimble.Vce.GE.Base.Imaging.Texture.GetBytes(IntPtr buffer)
Trimble.Vce.GE.Base.DLL N 00083
Trimble.Vce.GE.Core.Imaging.TextureLoaderDefault`2.GetTexturePixels(IDelayedResource`2 texture)
Trimble.Vce.GE.Core.DLL N 00310
Trimble.Vce.GE.Core.Imaging.TextureLoaderParallel`2.喗(IDelayedResource`2 A_0)
Trimble.Vce.GE.Core.DLL N 00437
Trimble.Vce.GE.Core.Imaging.TextureLoaderParallel`2.嚲()
Trimble.Vce.GE.Core.DLL N 00117
System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
mscorlib.dll N 00370
System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
mscorlib.dll N 00021
System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
mscorlib.dll N 00085
System.Threading.ThreadHelper.ThreadStart()
mscorlib.dll N 00085

Edit 2: Another one since the first

Had an image georeferenced to import PDF line work, deleted line work and ended up placing image to a scale because the first images scale is wrong.

Exception Count: 1
Exception Source: Trimble.Vce.GE.Base
Exception Type: System.NullReferenceException
Exception Message: Object reference not set to an instance of an object.
Exception Target Site: 뀁

---- Stack Trace ----
Trimble.Vce.GE.Base.Imaging.GeoreferencedImageRenderer.뀁(GeoreferencedImageRenderData A_0)
Trimble.Vce.GE.Base.DLL : N 00191
Trimble.Vce.GE.Base.Imaging.GeoreferencedImageRenderer.꿢(꿢 A_0, GeoreferencedImageRenderer A_1, GeoreferencedImageRenderData A_2)
Trimble.Vce.GE.Base.DLL : N 00238
Trimble.Vce.GE.Base.Imaging.뀁.뀿(꿢 A_0)
Trimble.Vce.GE.Base.DLL : N 00070
Trimble.Vce.GE.Base.PrimitiveProviders.꿢.뀠()
Trimble.Vce.GE.Base.DLL : N 00030
.꿢.꿢(Dictionary`2 A_0, 꿢 A_1, Func`1 A_2)
Trimble.Vce.GE.Base.DLL : N 00067
Trimble.Vce.GE.Base.PrimitiveProviders.PrimitiveProvider`2.GetPrimitives(TRenderDecider1 renderDecider1)
Trimble.Vce.GE.Base.DLL : N 00462
Trimble.Vce.GE.Base.PrimitiveProviders.PrimitiveProvider`2.GetPrimitives()
Trimble.Vce.GE.Base.DLL : N 00080
.꿢.꿢(꿢 A_0, IRenderEventHandler`2 A_1, Func`1 A_2)
Trimble.Vce.GE.Base.DLL : N 00330
Trimble.Vce.GE.Base.PrimitiveProviders.PrimitiveProvider`2.꿢(TRenderEvent1 A_0)
Trimble.Vce.GE.Base.DLL : N 00129
Trimble.Vce.GraphicsEngineHoops.GE.RenderEventManager`1.SyncRelease(TRenderEvent renderEvent)
Trimble.Vce.Hoops.DLL : N 00266
Trimble.Vce.GraphicsEngineHoops.GE.RenderEventManager`1.TrySyncRelease()
Trimble.Vce.Hoops.DLL : N 00129
Trimble.Vce.GraphicsEngineHoops.GE.CameraCache.Sync()
Trimble.Vce.Hoops.DLL : N 00350
Trimble.Vce.UI.HoopsControls.HoopsPlanView.FireWindowViewChangedEvent(Boolean SendModifiedEvent)
Trimble.Vce.Hoops.DLL : N 00916
Trimble.Vce.GraphicsEngineHoops.BaseOperator.OnMouseWheel(HEventInfo hevent)
Trimble.Vce.Hoops.DLL : N 12568
Trimble.Vce.GraphicsEngineHoops.SelectionOperator.OnMouseWheel(HEventInfo hevent)
Trimble.Vce.Hoops.DLL : N 00184
Trimble.Vce.UI.HoopsControls.HoopsPlanView.ForwardMouseWheel(IMouseEventArgsAdapter e)
Trimble.Vce.Hoops.DLL : N 00260
Trimble.Vce.UI.Hoops.Hoops2dView.ForwardWheelEvent(Control sender, IMouseEventArgsAdapter e)
Trimble.Vce.UI.Hoops.DLL : N 00026
Trimble.Vce.UI.MainFormBase.PreFilterMessage(Message& m)
Trimble.Vce.UI.Client.DLL : N 09049
System.Windows.Forms.ThreadContext.ProcessFilters(MSG& msg, Boolean& modified)
System.Windows.Forms.dll : N 00198
System.Windows.Forms.ThreadContext.PreTranslateMessage(MSG& msg)
System.Windows.Forms.dll : N 00073
System.Windows.Forms.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
System.Windows.Forms.dll : N 00799
System.Windows.Forms.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
System.Windows.Forms.dll : N 00454
System.Windows.Forms.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
System.Windows.Forms.dll : N 00081
Trimble.Vce.UI.UIManager.ProgramCommon.CommonMain(IProductInfo productInfo, String[] args)
Trimble.Vce.UI.UIManager.DLL : N 01047
Trimble.Vce.UI.TBCExe.Program.CodeAccessSecurityIsolatedMain(String[] args)
TrimbleBusinessCenter.exe : N 00115
Trimble.Vce.UI.TBCExe.Program.Main(String[] args)
TrimbleBusinessCenter.exe : N 00031

Quan Mueller posted 04-14-2021 08:27

@Max Wittig - Nice investigation. From your description, I agree that the "Finished Design with subgrades adjusted surface" sounds like the culprit. If it's dependent upon other objects and they get deleted - if it's not going to delete itself, it should handle those objects no longer existing (including during saving).

@Erik Petersen - Those two errors happened in the graphics engine (Trimble.Vce.GE). First one looks like while drawing a texture from a .PNG for the georeferenced image. Second one is, well, trying to render something w/ the geo-referenced image. I didn't recognize Trimble.Vce.GE at first, but then saw that it was trying to draw stuff and remembered hearing that there was a ton of work done on the graphics engine, so "GE" might be short for graphics engine.

I'm sorry that your experience has been so bug-ridden - you should not be doing QA for the dev team - and on that note, now that I'm indie, neither should I (facepalm).

What I can do, though, is @Shane Lyons - his role w/ TBC has changed and I think he'd be interested in this thread.

Shane Lyons posted 04-14-2021 09:36

Thanks Quan,

I'm in the Oklahoma this week but will look into this when I return next week.

Just wanted to touch base and let you know I'll look into this.

Regards,

Shane Lyons