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Design export trouble after installing 5.1

  • 1.  Design export trouble after installing 5.1

    Posted 06-03-2019 08:55

    Hi!

     

    Suddenly i cant create designs anymore. I have reinstalled TBC twice with no luck. Any ideas? 



  • 2.  Re: Design export trouble after installing 5.1

    Posted 06-03-2019 09:55

    Did you de-install the previous version before installing the new version?

     

    Let me know

     

    Alan



  • 3.  Re: Design export trouble after installing 5.1

    Posted 06-03-2019 09:59

    No, not the first time. I forgot to do that, i just istalled 5.1. The second time i de-installed and the installed again. 



  • 4.  Re: Design export trouble after installing 5.1

    Posted 06-03-2019 10:03

    Exporting 3D Linework is working for me - I guess that you need to de-install and then run the Cleanup Utility and then reinstall clean once more. I will locate and post the latest cleanup utility this morning

     

    Alan



  • 5.  Re: Design export trouble after installing 5.1

    Posted 06-03-2019 10:16

    Thanks, will you post it here? 



  • 6.  Re: Design export trouble after installing 5.1

    Posted 06-03-2019 14:47

    Here is the Link Frederik

     

    You will see in the Useful Tools Blog Post that there is a known Cleanup Issue for the CToolbox which I believe is the root cause of your issue today.

     

    Click Here

     

    Alan



  • 7.  Re: Design export trouble after installing 5.1

    Posted 06-03-2019 21:02

    Thanks Alan, that worked just fine. 

     

    As always.



  • 8.  Re: Design export trouble after installing 5.1

    Posted 06-04-2019 02:48

    Good to hear - thanks for the confirmation

     

    Alan

     

    On Mon, Jun 3, 2019 at 10:03 PM fredrik@fredriksmarktjanst.nu <



  • 9.  Re: Design export trouble after installing 5.1

    Posted 11-06-2019 14:02



  • 10.  Re: Design export trouble after installing 5.1

    Posted 11-06-2019 14:05

    I can not add any machines to projects, I have uninstalled all Trimble programs and ran clean up utility and still can not add any machines to any project.



  • 11.  Re: Design export trouble after installing 5.1

    Posted 11-07-2019 00:11

    John

    Where are you based and how do I contact you to discuss what you are seeing

     

    Let me know and I will try to call you later today.

     

    If urgent this morning please contact your SITECH dealer - as I am traveling in Europe right now and will not be free till later today

     

    Alan

     

    Sent from my iPhone



  • 12.  Re: Design export trouble after installing 5.1

    Posted 11-07-2019 04:28

    Alan,

     

    I am in Ohio. I have already been in contact with Brad and Ben with Sitech Ohio for about a week. I have been working around this by exporting a .XML surface and .dxf linework and using the data collector to export the .cfg and then importing into a completely different computer with business center and then exporting it out to only machines.

     

    John Landrum

    Mark Schaffer Excavating and Trucking

    Norwalk Ohio 44857

    Cell. 419 681 6827

    Office 419 668 5990 ext 13

     

    Get Outlook for Android<https://aka.ms/ghei36>



  • 13.  Re: Design export trouble after installing 5.1

    Posted 11-07-2019 09:41

    Alan,

     

     I uninstalled all software and ran clean up tool 2 times. I also removed all controllers from my Trimble Sync Data folder and started from scratch. I appears once I reinstalled Business Center 5.10 but not the patch 5.1 everything is now back working. Would certainly like to know what caused this to avoid the time lost uninstalling and re installing all software and data management files.

     

    John Landrum