Trimble Business Center

We are 3 people in our office that now are using TBC 5.0. For us TBC 5.0 is MUCH slower than bc-hce was. Its loading, it crashes more and gets stuck. Anybody else having the same thoughts or is it just us and our computers? 

For example, if i push "File" in the upper left corner it takes 1-2 minutes before i can use TBC again. If i push anything else it crashes. And when it stops loading and i can see the page and push the button with a arrow "back" it is the same again.

I was trying to move imported vector linework from a PDF and it keeps freezing on me. I'm still using 4.12.

Yes it is slower and it has either froze or just quit more than once. I think the nature of a version X.0 means it moved from beta versions it mostly works but needs to be used by a wider group to get the first set of bugs out.

I have kept v4.12 installed and last week found that v5.0 was hanging up every time I tried to scale or transform by points an architectural inches DWG drawing to feet. I did the same function in v4.12 and it worked instantly. Personally I will keep using v5 and reporting what I find.

Frustrating yes but with potential.

I've noticed it's slower. I've had it freeze up many times when opening certain projects. It will not make it past the "Restoring views for the project"

Eric, how did you do with those projects? Have the same problem here and i have to work in the projects but they wont open.

This week I noticed that some of the project templates that shipped with v5 have the following settings set to ON or Off when in Business Center - HCE they were set to the opposite.

1) Show All Lines as Solid is set to OFF when it should be ON for most construction Use Cases. This displays native cad linestyles like dashed lines as dashed lines and that can really slow down your graphics - the toggle is at the base of the V5 screen near Snaps and can also be found in Project Settings - View - Display Options

You should change the settings and save as a new Project Template so that new projects don't have this by default

2) Toggle Line Markings is ON by default - I recommend that that should be OFF by default as you will get a lot of Blue ElevAtion Text after importing any 3D Lines from any source and that also can hog your graphics. Again you can toggle that at the base of the screen or find those setting in Project Settings - View - Display Settings. Change the settings and then Save as a Project Template.

I will update the shipped Project Templates this week and post updated ones

You may also find that the shipped templates are read only - you can find the templates folder (support - options - File locations) and find the path shown in Project Templates in File Explorer - find the VCT files and then change their properties so they are not write protected - then you can overwrite them using Business Center - HCE with your preferred setting.

While I also believe that there is also something else causing a slow down - these two are a large part of what you may be seeing in TBC v5

Alan

Sent from my iPhone

Thanks Alan. Any idea why i cant open some projects and why its just says "Restoring views for the project"? I did open a priject this morning, closed it and another guy in our company did some work in the project and saved it. Now my computer has tried to open it for 2 hours, i have tried to restart and open it i different ways but it just wont open, it only says "Restoring views for the project". He said that he had a lot of problem when working in it today, a lots of crashes and hang ups but that could also be hes computer it is not the best one. 

I just cant get it to work for me, tried since 2PM and now its 7PM, it worked this morning but now i cant open it. Starting to get a little panic here. If someone has a little time please look at the project here and se if you can open it. Töcksfors.zip - Google Drive 

Open a blank project template, drag and drop the original  .Vce file into it. That's how I got them to open.

Thanks!

Eric Schmeusser

Rotschy, Inc.

When i do that it just try to open the project, not opens it in the blank project so it gets stuck again. When you do that, does it open inte the blank project then? 

Sorry, im dumb!! Of course i took the wrong file to drag n drop, it worked!!!!  Thanks!!!!!

Its all about thinking outside the box.

You guys are the best. I have 2 time periods in my life, one is before this forum and one is after. Before this forum i had a real hell when things didnt work becaue there were no one here in sweden to ask. Even if things doesent work well right now there is always someone that can help in someway.

Again, thanks!!

I've found that after I do this, the project will open normal again.

Thanks!

Try CTRL Shift drag and drop the VCE over the Start tab of TBC

Sent from my iPhone

I have reported this into Development with my own observations. I have seen certain things reacting slower than in 4.12 for sure and have also had a few technical issues. Believe me when I say that I am working for you guys but on the inside here at Trimble.

Will keep you all posted.

Alan

I know you are @Alan Sharp! TBC 5 will be great when its running smoothly but right know it is a little bit of a struggle. FYI we now have started to run TBC in Engslish instead of Swedish, i think it will be better for us because its easier when we ask questions in this forum and uses the right terms. Its a challange to shift language and the ribbon completly, the computer has been near death a lot of times....

Took a while to start up and crashes a few times since we installed it so i told some of my guys to stay on 4.12 for now.

Hello @Fredrik Bergstrom I have experienced the same issues and I'm running Win7 and got a tip from a collegue that said this might be the issue. So I'm installing Win10 tomorrow hopefully to see if there will be any change. I'll keep you posted if that might be the solution.

I started to have problems last week opening projects, they won't open from anywhere within TBC. They will only open from the Windows file explorer (doubleclick on the vce file). If I try to open them from within TBC and first I get the screenshot that @Eric Schmeusser showed and then TBC stops working.

Everyone else that seems to be having this issue which Microsoft Windows are you running?

I am running win10. 

Windows 10 as well.

One item to note is that you must keep your graphics card driver updated and do everything you can to disable your Integrated Graphic. I am currently using a loaner PC, and installed and ran TBC v5.00 before checking the PC configuration. I experienced several lockup and shut downs before updating the graphics card driver and setting up a configuration to use the full Graphics Card exclusively.

In some cases, the speed of TBC v5.0 got better, but still not where it should be.

I currently have a Dell Precision M6800 with a AMD Firepro. I've had to throw TBC back to Direct X 9 since ~3 years ago. Otherwise I get huge artifacts with my line work and pdfs when I scroll. They don't leave until I zoom in and out

@Alan Sharp, are the guys working on the plotting to? Because the problem with stuff showing even that i choose "hide members of selected" is back.

Frederik

I am not sure I understand the question or the steps here

The Plot Sheet has a Dynaview

The Dynaview has an assigned View Filter

Whatever is displayed by that Viewfilter will show up in the Dynaview on

the Plot Sheet

If you turn things on and off in the Plan View using a different View

Filter to that used by the Dynaview it will have no affect on the Plot Sheet

To affect the Plot Sheet - you need to select the Dynaviews View Filter and

then change what is displayed by the View Filter - it should update the

Sheet View automatically - sometimes you may have to refresh the Sheet View

to get it to update - without having your project to look at it is hard to

guide you further here

I will post a video that may shine a light on what you are trying to do

Alan

On Wed, Dec 5, 2018 at 12:31 PM Fredrik Bergström <trimble@jiveon.com>

I checked this out yesterday Frederik and I found the same issue and logged it in as a defect - I hope that they fix this for the Patch that is pending

Alan

Erik,

Here is a short video on how to use Dynaviews and View Filters - Hope that this may help. I will record a second video to show you how Selection Sets might also be added into this mix if you want to display "randomly selected items" on a plot sheet that are scattered across many layers that contain objects that you do not want to plot.

Here is a video on using Selection Sets, View Filters and Dynaviews to create Plot Sheets

Note that a View Filter that has a Selection Set applied goes together - if you change the View Filter the Selection Set is removed, if you reapply the View Filter with the Selection Set then the Selection Set is automatically reapplied.

You can have multiple Selection Sets enabled in a View Filter

When you have a Selection Set applied you can Set the Selection Set to Display or Hide the selected Selection Sets.

In this way you can pretty much control whatever data you want in the View Filters applied to Dynaviews.

Alan

What happens if you try to plot the view to a pdf? In the plotted file the "turned of" things do show, but it works in the screen. 

Right now i am trying to open the project i had this problem in, it says "restoring views for the project" for about 10min now. 

I had this issue last week where I get my selection set working in the sheet view but once I plot it to a pdf, nothing shows up at all. Does the Titleblock and Dynaview have to be in a selection set as well and have that selected on the filter? 

The View Filter (and selection set) applied to the Dynaview(s) will dictate what shows up in the Dynaview area of the Plot Sheet. The View Filter applied to the Sheet View will dictate what gets sent to the Plotter or PDF File. If the Sheet set up looks right in the Sheet View then that should be what goes to the PDF File. The Sheet View View Filter needs to have the Dynaview Layer as visible in order to show the content of the Dynaview. It also has to have the Titles and Borders layers visible.

This is one of those things that without having the data it is hard to say what you are doing wrong, but the above is the general rule that I would apply. 

Hi!

I tried to print a pdf now but it does not come out on the pdf as it is shown in the sheet view. 

This is the sheet view:

and this is the settings that seems to be the problem. I have turned some dwgs to "hide members of selected" in the viewfilter assigned to the dynaview I use. That works fine in the sheet view but when I print that sheetview to pdf the hidden dwgs still shows up.

This is what the same sheetview above looks like when printed as pdf:

Is this only on my and Fredriks computers or is it a problem for anyone else?

/Magnus

Okay. It got a lot better. Uninstall V4.12 and V5.0, run the cleanup, restart my computer then reinstall v5.0. So far so good. Hopefully will stay that way. I expected that for the new version always.

@Alan Sharp, please take a look at my video here. Am i doing it wrong or is there somethinh with TBC?

Things showing up in wrong plots - YouTube 

I just answered an earlier thread on this Frederik - I tested and found the same issue and logged in the defect yesterday

Hope that it will be fixed soon

Alan

Hi!

I have an issue with moving and rotating things in 5.0. It's very slow. I don't know if it's some kind of settings on my computer because Fredrik has the same specs on his computer as me but he don't have this problem.

Hi Magnus,

Soon after installing v5 I received a DWG file that I wanted to scale and move to a new position. Every method I tried from transforming by points to dragging for the whole project failed and would freeze TBC on my computer. I would have to End the process in Task Manager. Since I still had v4.12 installed I tried the same process there and it happened almost immediately. I emailed the issue to Alan on December 1st and I assume it is being worked on for v5.

I later tried moving/rotating a smaller group of objects. It took a few moments but it did work. I can't help but wonder what changed in v5 to have such a major change and I hope it is being fixed.

Thank you for answering! So it's not just me then..

It works for me every time but the more objects I move/rotate etc, the longer the freezing remains.

As you wrote, this was not an issue at all in 4.12.

Magnus,

Have you tried closing the Properties pane and then move/rotate etc? I have seen that when the properties pane is open and selecting items, that some commands are slower. I'm assuming it is updating the properties of each item selected when moving/rotating etc, the more you have selected the slower (freezing) it will be.

Hey Eric,

Thank you for the suggestion to turn off the Properties Pane! Once I did that all of the moving and transforming functions worked again as expected. I think I liked having the pane docked and always available I stopped thinking about what it did. The fact that it would be doing it all the time somehow never occurred to me.

Great tip!

That was very helpful! With the properties closed it works as it should. I have to agree with George, I never even tried to close that pane.

Thank you! This will save me a lot of time. 

I had a project this week that rufused to open from within TBC. It had a lock file and had to delete that in the folder manually.

Also I have had an opening of the software issue re occur on a new surveyors laptop having worked fine for few months, would apper to be a user profile issue as it happened on a different users laptop last year.

has anyone else had this?

Hi Alan, I had the 'restoring views for the project' screen locked on also, and attempted deleteing the *lk lock in the same way. That didn't enable the program. I had been opening the software using the TBC icon on my home screen.

I've since been going to the directory folder and open directly from the *.vce icon in the project directory. Admittedly it doesn't solve all problems, but has worked well thus far for existing projects.

Additionally, I think that there are a number of hangups with programs and windows 10, where windows have released operating patches for their fixes, but it is causing delays with other software. TBC isn't the only package where we are seeing delays. What we have noted though, is that our delays are primarily occurring when we are running projects on our server, but when we move to cloud projects, or local projects we don't see as many issues.

Regards,

Julius

Yeah I'm having a problem with-in the edit corridor template. It keeps crashing everytime I create a new template. I have to save it, close it. Reopen it, edit it and save it and it works but as soon as I create a new template it crashes after I add the first instruction. I have to keep closing and opening it to keep going.

Error says, inner exception 

Count 1

Source  Trimble.vce.Hoops

Type  system. NULL REFERENCE EXCEPTION

target site Updatesuppressed

I have a picture of the whole report 

It sounds like either you are having the conflicting software issue that others have reported after installing Turbotax - this seems to affect Corridors and all Corridor models primarily - or it seems like you may have some level of corruption of a Corridor in a single project (if this is only affecting a single corridor ) that is throwing this error - in which case we will need the project to diagnose the problem - if you can share the project and specific steps you are doing that triggers the exception that would be helpful

Alan

Sent from my iPhone

Hi,

The same problem here. A brandnew Z4 HP computer with 64 GB internal memory, and I sit here all day waiting for things to show/calculate in TBC 5.0

Sofie

The template that you use to start a project - it has likely got "the show all lines as solid" toggle switch turned off and that will slow you down. Also the Show Line Markings toggle switch turned on - that too will slow you down. You need to create a new project with the template - change those settings and save the project as a Template and then use that template - the switches are at the base of the  screen in TBC (the icons below the graphics window.

This will solve the graphics speed issue - there is no reason why calculations will take longer that I know of

I will be back in US on Monday - we can do a call to check out your system - I am sure that this is the issue though

Alan

Sent from my iPhone

Is anyone still having these types of issues? I am in 5.1 and I just started having some issues in 3D view with lag and I am unable to zoom in close to the 3D surface without it disappearing. 

The problem with the surface disappearing is typically caused by your

Project having data miles away from the place that you are working - either

you have data at one elevation and you have something miles away vertically

that is visible (like 0 elevation data or in some cases a large negative

elevation data of some kind that came in from a CAD file - I have seen

points with millions in the negative - and it can be a block reference or

something that causes this, or you have data in one position and have some

strange data miles away at 0,0 or again a large negative coordinate or

something like that. When this happens, the graphics Engine has to scale to

accommodate the large coordinate range and in some cases it runs out of

precision because of the scale of the data it is working with and as a

result it cuts off the display of the surfaces and other data at an earlier

point than it should.

You can try the following

1) In View Filter at the bottom, select Display Options and then set the

display of 2D Information to "Do Not Display in 3D" to see if it is

Elevation based problem relating to 0 Elevation data

2) You can use the ALL View Filter and Zoom Extents in the plan view to see

if you have any visible data in a different location to the project data -

if you do - you should probably delete it or move it closer to your project

3) You can use Advanced Select to find all data types with Elevations less

than zero to see if it picks up any strange large negative value data

4) You can use Advanced Select to find all data types that have a

coordinate value (N or E) less than zero to see if you have anything

strange there

If none of these work send me the project file (alan_sharp@trimble.com) and

I will take a look - I see this pretty often and I am pretty sure that it

will be this issue.

Alan

On Wed, Aug 28, 2019 at 5:28 PM robert.lawson1@kiewit.com <

I have had some issues on my Newer Laptop - I have had our IT people look

at it a number of times as it is Hardware Related ot Software (or a

combination in some way). My Old laptop doesnt have the issue at all so I

am using that more currently as a result. My issue seems to be related to

running other applications like Goo Meeting or our VOIP Phone System 8x8 or

Google Hangouts or Camtasia / Snagit - when those apps run, it grinds TBC

to almost a halt - but if I run TBC without those apps it typically works

ok until one of those applications kick in. You can open a New 3D View and

then close the old 3D View and that sometimes will make things better again

(at least for a while). Someone also told me they saw the same issue

running a 4K Monitor (which I also have) and they said that their monitor

was set to a 30Hz refresh rate and when they bumped it up to 60Hz their

problem went away - I have not yet found a way to bumb my monitor up to 60

Hz so that may also be the issue with me - maybe these will help you to

pinpoint the issue - if you do find a solution please let me know - I think

it is a driver or Graphics Card issue maybe - but I cannot get anyone to

really chase this down for me - and I cannot be without my Laptop for days

either.

Hope that this helps

Alan

On Wed, Aug 28, 2019 at 5:28 PM robert.lawson1@kiewit.com <

I agree. I think it is a hardware issue. I can't figure out a way to pinpoint it though as it works sometimes and not other times. I changed nothing and it came back to functioning well after a little while. I checked my extents and I don't have any points way out. I took the one alignment that I didn't add verticals to and added them so it is at elevation now. Ill keep following it to see if I can notice a pattern. My monitor is set to 60 Hz similar to most standard monitors so I would be surprised if your wasnt at 60 unless you manually limited it with graphics card drivers. If youre on a windows 10 machine, I did find that you can specify certain applications that need high performance graphics (Display settings > Graphics settings > Browse). Not sure what that does for it yet.