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Help! Pointcloud disapearing, anyone know why?

  • 1.  Help! Pointcloud disapearing, anyone know why?

    Posted 07-08-2018 09:32

    Hi!

     

    Please look at the video. I have a huge problem with pointclouds disapearing and now it happend again. Anyone that can help me please? 

     

    Pointclouds disapears - YouTube 



  • 2.  Re: Help! Pointcloud disapearing, anyone know why?

    Posted 07-08-2018 14:02

    Frederik

    I will look into this tomorrow (Monday) for you - I need to talk with development. Apologies - US was shut down last week for 4th July celebrations. I may need to look at the project - can you share that with me (create a project archive so I get everything in one zip file). If I can get your email address (send it to me at alan_sharp@trimble.com) and I will share a Google Drive folder with you where you can send me problem files such as this one. Without the ProjectI cannot do much as I have to reproduce the fault.

     

    Thanks

     

    Alan Sharp



  • 3.  Re: Help! Pointcloud disapearing, anyone know why?

    Posted 07-08-2018 20:48

    You got mail.



  • 4.  Re: Help! Pointcloud disapearing, anyone know why?

    Posted 07-09-2018 10:12

    Fredrik

    We are looking at your file - when you got the exception in BC-HCE did you capture the Exception message by any chance? To do that you click in the exception message and CTRL A to select ALL and then CTRL C to copy and CTRL V to paste it into an email - you can send the exception to me directly at alan_sharp@trimble.com. If you get the exception again, please do that and send it to me - that helps us identify what is triggering the issue you are seeing. 

     

    Our developers have the file now and are looking to see what has happened.

     

    Alan



  • 5.  Re: Help! Pointcloud disapearing, anyone know why?

    Posted 07-09-2018 16:09

    Fredrik

    The developers looked at the project you shared today and have the following response - I will try this myself when I am finished what I am working on right now, but wanted to get you an answer that may assist you sooner

     

    Development Team Response

    It looks like you can delete the folder "SdeDatabae.rwi" and the file "SdeDatabase.sdb" and then you will be able to import the scans again.

    When you import an image, the image is converted into a *.rwcx file and placed in the "SdeDatabase.rwi" folder. These files were missing in the project data provided.
    Can you check on the following - in a pre error state - do you have the .rwcx Image Files present in a Saved project File folder system. 
    Can you advise if doing the above solves the problem for you with the Project File and at least gets you up and running again - appreciate that this is a little bit of rework to recover where you were but hopefully it gets you back relatively quickly.
    If you get this to happen again please try the following
    1) Look to see if those image files that should be present got deleted in the Failure - It would be good if you have a Backup of a Working project and a working copy that you save so if you get a crash maybe you can just copy those missing files across to the Working Copy and carry on - need to see if that will work for you.
    2) If the image files are getting lost on this type of failure then I doubt using the .vce~ file renamed to .VCE will solve the issue as data has gone missing and that s what is causing the problem you are seeing
    3) Try the above work around and reimport the laser scan files and hopefully you will be up and running again quite quickly
    4) Please capture the Error Log and email it to me so we can take a look at what is causing the error to heppen.
    Thanks for your patience and help with this, we hope we can get to the bottom of this and resolve it when we get a crash log of the occurrence. Please make regular Backups of your Project and save a Working Copy so that if you get a Crash you can get back quickly to where you were.
    Alan Sharp


  • 6.  Re: Help! Pointcloud disapearing, anyone know why?

    Posted 07-09-2018 21:15

    This worked, thank you so much!!!! 

    We have had this problem in projects for almost a year now and always had to start the over again or trying to mix them with new projects. Really happy right now.

    This site is great!