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New patch not visible?

  • 1.  New patch not visible?

    Posted 08-30-2019 10:07

    It says patch 5.10.2 is available but it's not in the list of updates.  If I "show all updates" only 5.10 is listed. How can I see if I installed 5.10.1 if there was one? I think there was. My version is 5.10.7008.19172



  • 2.  Re: New patch not visible?

    Posted 09-06-2019 03:35

    Hello Robert,

    the full version information is visible in the tab support and then "About", or press F12 and type in About.

     

    Cheers

    Ronny



  • 3.  Re: New patch not visible?

    Posted 09-06-2019 05:17

    Should is list as 5.10.2 if patch 5.10.2 is installed?



  • 4.  Re: New patch not visible?

    Posted 09-06-2019 05:57

    I have installed all available patches and my About window looks like that.



  • 5.  Re: New patch not visible?

    Posted 09-06-2019 06:02

    Thanks.  The "about" box is misleading since it should really show the .1 or .2 since the 5.10.xxx.xxx is rather cumbersome for the user to know if they have patches installed.  I have a lower number installed so I don't have patches nor are they available in my check for updates.



  • 6.  Re: New patch not visible?

    Posted 09-06-2019 06:09

    What version is the about box showing you? 5.00? In that case you have to download and install the full package for 5.10 first and then run the internal updates to install the smaller patches.



  • 7.  Re: New patch not visible?

    Posted 09-06-2019 06:11

    No, it is 5.1 but has not offered me the .1 or .2 patches and nor are they in the list of "show all updates".