Trimble Business Center

My colleague cannot log into Trimble Identity in TBC 5.32. If he clicks on the symbol in the menu at the top right, no login window appears. It also doesn't work if he goes into the options and clicks on login-button.

Update: We completely uninstalled TBC and used the cleanup tool, without success.

Does anyone have an idea?

Bump!

@Rui Wu

Hi Titus and @Tobbe Hellberg,

I just tried the sign in workflow with TBC 5.32.1 and everything works as expected, but @Adam Hussein mentioned that you're not the only user seeing it, and he has a workaround. I'll let him explain it in details.

Thank you.

Rui

Hello Rui,

we are still waiting for the workaround.
Thanks for your help.

Titus

@Titus Emanuel when users cleared their cache under "%USERPROFILE%\AppData\Local\IsolatedStorage", they are able to log-in again.

Before performing this work around can you give us the following information so that we can try to address this isue?

That did the trick. Thanks.

Hey Adam, thanks for this workaround, it solved the problem.
TBC is running with Windows 10, previous TBC was 5.31, current is 5.32, the upgrade was done online and the issue was observed immediately.

Titus