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Problem with Publishing Files to Library for Earthworks Machines with Windows 10

  • 1.  Problem with Publishing Files to Library for Earthworks Machines with Windows 10

    Posted 11-14-2018 08:36

    Does anybody else get an error message when trying to send machines files out to an Earthworks machine on a Windows 10 machine?  If I use my laptop that is running Windows 7, I do not have any problems.  But when I try to use my desktop that is running Windows 10 Pro, I get the following error message:

     

     

    Thanks



  • 2.  Re: Problem with Publishing Files to Library for Earthworks Machines with Windows 10

    Posted 11-14-2018 10:44

    I ran into i believe a similar problem a couple months ago. Try deleting the Project library folder and try it again. Let me know if that fixes it. 

     

    *BACK IT UP FIRST



  • 3.  Re: Problem with Publishing Files to Library for Earthworks Machines with Windows 10

    Posted 11-15-2018 14:18

    Thanks Erik.  I tried that and it still doesn't work.  I have an email into Trimble about this problem.



  • 4.  Re: Problem with Publishing Files to Library for Earthworks Machines with Windows 10

    Posted 11-16-2018 07:50

    Did you delete the folder C:\ProjectLibrary\" by default or what ever is set up in Options>File Management>Project Library?



  • 5.  Re: Problem with Publishing Files to Library for Earthworks Machines with Windows 10

    Posted 11-16-2018 12:12

    I deleted the C:\ProjectLibrary\ folder, which is what is set up in the options as well.



  • 6.  Re: Problem with Publishing Files to Library for Earthworks Machines with Windows 10

    Posted 11-16-2018 15:38

    Did you try changing the default so TBC writes the folder itself and gives it permission? IE. C:/Trimble/Projects?



  • 7.  Re: Problem with Publishing Files to Library for Earthworks Machines with Windows 10

    Posted 11-16-2018 12:24

    Grant

    Can you do a CTRL A in the Error Call Stack message when it comes up and paste it into an email and send it to me at alan_sharp@trimble.com I will get developers to look at it in more detail - the issue based on what we can see in the exception snap that you sent through is too little to go on - but our development lead believes it to be related to your Username and Password that you use on your PC to Login - did you change your Password recently - if yes to you Logout fully and log back in?

     

    If we can get the full error message we may be able to diagnose this for you - it seems to be caused more by the Windows OS and your PC Setup than by BC-HCE - but time will tell if we can get the full stack

     

    Alan



  • 8.  Re: Problem with Publishing Files to Library for Earthworks Machines with Windows 10

    Posted 11-16-2018 12:31

    This was kind of my problem. We got new servers and changed domains. It wasn't liking my credentials 

    "Exception Message:     The trust relationship between this workstation and the primary domain failed." Was one of my errors then I'd get one similar to Grant.



  • 9.  Re: Problem with Publishing Files to Library for Earthworks Machines with Windows 10

    Posted 11-19-2018 06:40

    You were correct Erik ... the problem was with a change in our domain.  Our IT guy went in and removed a non existing user from my computer, and changed the owner to the current user.  The computer then changed ownership of all of the files on the C Drive, and then I was able to publish the files to the library with no problem.  Thanks to you and Alan for your help with this problem!



  • 10.  Re: Problem with Publishing Files to Library for Earthworks Machines with Windows 10

    Posted 11-19-2018 06:49

    Awesome

    Thanks for the update Grant- glad we could get you working again - Erik - really appreciate your input here - crowd sourcing solutions to issues really helps

     

    Alan