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Has anyone lost a custom tool bar?

  • 1.  Has anyone lost a custom tool bar?

    Posted 08-25-2019 05:17
      |   view attached

    I lost my custom toolbar and cannot for the life of me find it. I wonder if it has something to do with running multiple displays.

     

    Is they a way to right click on the tool bar and dock it so that I can find it again? I couldn't find a way to do this. 

     

     

    Attachment(s)



  • 2.  Re: Has anyone lost a custom tool bar?

    Posted 08-26-2019 09:51

    if you do F12 and Customize Tools can you get it back? 

     

    Alan



  • 3.  Re: Has anyone lost a custom tool bar?

    Posted 08-26-2019 10:24
      |   view attached

    No. It is checked on but I can’t find it. I tried to move around the commands and that made no difference.

     

    Pat



  • 4.  Re: Has anyone lost a custom tool bar?

    Posted 08-26-2019 10:25

    I have the same issue. Was doing a training on Saturday, I do not know what I did. But my menu is checked and no were to be found.



  • 5.  Re: Has anyone lost a custom tool bar?

    Posted 08-26-2019 10:58

    Try the following

     

    Backup your Custom Menus before you do this so you can restore them afterwards

     

    Exit TBC

     

    Go to \Users\Username\appdata\roaming\trimble\Trimble Business Center\31.0 (or thye latest version folder TBC has created here (I have 33.0 also but I think that is the next release version folder) and find the following files

     

    Survey Ribbon 64.Layout

    Survey Ribbon 64.Layoutd

     

    Delete these two files

     

    Restart TBC - reload your custom menus and try turning on your custom toolbars

     

    If this doesn't work delete the entire folder contents and try again (the folder will get reinstated by TBC on start up (this is like resetting all defaults). 

     

    If that doesn't work let me know and I will think again.

     

    Alan



  • 6.  Re: Has anyone lost a custom tool bar?

    Posted 08-27-2019 03:15

    I just tried both methods and nether did the trick.

     

    If you delete the whole folder, make sure you backup your options as this gets reset when you do delete the folder. 



  • 7.  Re: Has anyone lost a custom tool bar?

    Posted 08-27-2019 06:04

    Same with me. Very weird.

     

     

     

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  • 8.  Re: Has anyone lost a custom tool bar?

    Posted 10-29-2020 12:38

    Did you ever figure this out Patrick? It definitively has to do with multi monitor setup. Unhooked my 2nd monitor and can't get toolbars back....  



  • 9.  Re: Has anyone lost a custom tool bar?

    Posted 10-30-2020 02:53

    Unfortunately I did not. I searched for a while but couldn't find anything. I think it went down a digital black hole. 



  • 10.  Re: Has anyone lost a custom tool bar?

    Posted 10-31-2020 21:05

    Try F12 and select Customize Tools - does that work as a way to get at them again and restore them.

     

    If they got floated then they may have got lost when the Monitors reconfigured, then you need to use the Windows Trick to find them and move them back somewhere visible. 

     

    I can never remember the key sequence to find a floating menu / window in Windows - there are Help posts on Google that tell you how to do it

     

    You I think do Alt Tab to see all the open windows, tab to the one you cannot see and then do Alt Space to pull up the Windows Menu and select Move and then you can use Arrow Keys to move it to somewhere visible. Then you should be able to grab it and dock it.

     

    Alan



  • 11.  Re: Has anyone lost a custom tool bar?

    Posted 11-02-2020 05:15

    Thanks Alan, but unfortunately no luck. I tried everything I could think on the windows side. I just spent the time and redid them. Made me want that command search for the customized toolbar dialog that Patrick requested though. lol.



  • 12.  Re: Has anyone lost a custom tool bar?

    Posted 11-02-2020 18:13

    OK so I took some time today to try and recreate the missing toolbar issue and if I could achieve losing it what did I have to do to bring it back.

     

    So I managed to create a missing toolbar by doing the following. I have a 3 Screen setup - a laptop screen plus 2 high res monitors left and right of my Laptop. I created some Floating Toolbars and had them on my Laptop Screen along with TBC. I then saved the Menu Configuration using Support - Customize Menus - Export to save a file - with the Toolbars on my main monitor. This acts like a restore point. If all else fails I can get back to this point easily using the same command and Import the menus.

     

    The Exported Menu Configuration comprises four parts - The Menu Ribbons and those which are turned on and off, the Custom Toolbars,  the Quick Access Toolbar and the Customized Keyboard Shortcuts / command aliases that you have created. When you import a Menu Configuration, it will reset all of those to whatever your saved configuration looked like at the time of saving. This includes the last location of the Toolbars - where they were docked or floating on the screens at the resolutions you were running at (be aware of the resolutions thing, if you change resolution and windows will do that to you if you are working in a field mode and office mode with multi screens and different resolutions in the office and just a laptop while mobile) because that alone can make a toolbar disappear (it was located in a high res space and now you are at a lower res and the toolbar is in vapor space off screen somewhere and you cannot see it or control its movement until you can see it.

     

    I moved my floating toolbar onto an external monitor and then disconnected that monitors from my docking station - the toolbar still thinks that is where it is and will not show up on the residual screen real estate. I did not try rebooting to see what happens when I restart with a different configuration. Anyhow, I then reconnected the monitor, and the toolbar that was on it before did not reappear. When I ran the Customize Tools command however when that command dialog was open I could see the toolbar that went AWOL on me and I could move it onto my main monitor, and after that I could close the command and it would remain where I left it. While the command was open, you could switch the toolbar On and Off using the options in the first tab of the Customize Toolbar command to get it to show up, but it would disappear again while it was on the second screen when I closed the dialog unless I moved it back to my main screen.

     

    I found that if I used the Customize Menus command and imported my restore point configuration, in all situations it brought back the toolbars to the place where I had saved them in that configuration.

     

    Moral of the tale here - if you want to Float Toolbars - make a restore point Menu config file with them on your Laptop Screen so you can get them back if you lose them. Be wary of floating them off your main screen if you disconnect and reconnect monitors or change screen resolutions deliberately or accidentally or courtesy of Microsoft or if you plug in and out of a docking station regularly during a days work.

     

    I hope that this helps and shines a light on the issue and how you can solve it. Let me know if it does / doesn't assist and if it doesn't can you tell me what you think you did to lose the Toolbars in the first place. 

     

    Alan



  • 13.  RE: Re: Has anyone lost a custom tool bar?

    Posted 01-31-2022 08:10

    Alan,
    Has a more permanent solution for this problem been found?  Your reply was a year or so ago and I have this issue happening when I run a 3 monitor setup now.  I also could not get your solution to work, but I was able to change my display options to only have 2 monitors and my tools come back.  A more annoying than difficult fix.   

     

    Is this on the development teams radar to fix in the near future?



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    Ben Wall
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