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Account Suspended?

  • 1.  Account Suspended?

    Posted 09-16-2020 03:58

    Anyone else have this message on the start up page today?



  • 2.  Re: Account Suspended?

    Posted 09-16-2020 04:19

    Yes, it looks the same for me.



  • 3.  Re: Account Suspended?

    Posted 09-16-2020 04:40

    Yes, I'm getting it also.



  • 4.  Re: Account Suspended?

    Posted 09-16-2020 04:54

    yep. me too



  • 5.  Re: Account Suspended?

    Posted 09-16-2020 05:25

    Yes.  I am not sure what's going on...



  • 6.  Re: Account Suspended?

    Posted 09-16-2020 05:30

    Hack??



  • 7.  Re: Account Suspended?

    Posted 09-16-2020 06:32

    Maybe FB/Twitter fact checkers determined it was FAKE NEWS! Bahahahahahah  j/k of course



  • 8.  Re: Account Suspended?

    Posted 09-16-2020 06:20

    I have this same screen????



  • 9.  Re: Account Suspended?

    Posted 09-16-2020 07:55

    like this on my end also, something there PR people should have intercepted, looks bad to the customers. 



  • 10.  Re: Account Suspended?

    Posted 09-16-2020 09:33

    The start page is back to normal now.  I restarted TBC because of a crash and now the start page is fine.

     



  • 11.  Re: Account Suspended?

    Posted 09-17-2020 16:23

    We saw it to. That panel is actually an HTML page loaded dynamically from www.informationforsurvey.com. The page is hosted by a third party (Host Monster) but managed by shelley_nooner@trimble.com. Speculation on my part, but since the registration is now set to expire on 9/15/2021, I suspect it is renewed on an annual basis and was briefly allowed to lapse this year. This theoretically triggered the "Account Suspended" notice that everyone saw.



  • 12.  Re: Account Suspended?

    Posted 09-17-2020 16:25

    This was a temporary glitch - whatever the cause it did not disrupt use of the product only the news service and it is all back up and running again now.

     

    Alan