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PDF Import failed

  • 1.  PDF Import failed

    Posted 02-06-2019 10:01

    Hi all,

     

    we had training for 3 poeple  - 3 computers win 7, new installed TBC 5 , same default settings. Two guys can not upload PDF. Only one could open it and see it in his project. Another guys could not see it even in Project explorer. 

    TBC showing blue line of processing import but that is it. 

     

    Is there any other settings I miss? 

     

    Thanks for any suggestions



  • 2.  Re: PDF Import failed

    Posted 02-06-2019 10:28

    As with all these issues, without the PDF file it is hard to tell whether it is us or the PDF that is the problem. Anyhow, I assume you are using File Import and not Drag and Drop to import the PDF File. Also I assume that if like most PDF files you have multiple pages of PDF and that you are only trying to import certain pages - if so make sure that you select e.g. Page 21 or 21-23 etc. Also the DPI that you bring these in at is also a question - what DPI are you selecting. Bear in mind that we bring the image in as a JPG and that has a limit in size - if the PDF is large and the DPI is high (600) then the image size can be exceeded so you have to bring it in at a lower resolution - say 300 or 150 DPI. I nearly always use 300 DPI and that is good enough for nearly all applications. I have seen issues with 600 DPI on large Plot Sheets as it overuns the image max size.

     

    If you are doing all of the above and it is still failing then the following could also be an issue

     

    1) If you are importing only one sheet then on completion of import the sheet is presented to you graphically so that you can place or georeference it etc. If you bring in 2 or more sheets, they are not displayed to you at all until you select one for Georeferencing - could this be your issue - go to Georeference Image and then you should see a list of imported images and then select one and then it will appear so you can georeference it. You will see in Project Explorer at the base (imported files) that the different pages have been imported. You can select them there and right click to Georeference.

     

    2) In your View Filter Manager under Advanced View Filter Settings, make sure that Georeferenced Images are turned on. Also make sure that they are all set to Visible.

     

    This is not likely to be a Windows 7 issue.

     

    If the above doesn't help you, please share the PDF file and which pages you are trying to import so I can take a look for you. 



  • 3.  Re: PDF Import failed

    Posted 02-06-2019 10:29

    Recording a short video of what the user is seeing that fails to work would be helpful in these scenarios.

     

    Alan



  • 4.  Re: PDF Import failed

    Posted 02-07-2019 00:22

    Hi Alan,

     

    as I wrote above, this is one sheet PDF (Construction site drawing print), that two copmuters can loaded without problem and  two computers can't.

    I can try to send it to ou on email..

    Anyway I can try your suggestions,, but according to my experiance this is more deep issue , because PDF is not showing in Project Explorer pane(imported files) after I drag it into TBC and I see blue porcessing line of upload...

    These guys tried different PDF files as well but same results...



  • 5.  Re: PDF Import failed

    Posted 02-07-2019 08:19

    I cannot do anything more unless I get the PDF File to take a look at. We have many many people using this function and it typically works very well. It could be that the PDF File is the problem. Maybe we have a Language based Issue somehow with Czech Based PDF files or something if you cannot read any PDF Files at all - we do sometimes see issues that are locale based, but to test that we need examples of the files that you are experiencing problems with.

     

    Alan



  • 6.  Re: PDF Import failed

    Posted 02-07-2019 08:25

    my email address is alan_sharp@trimble.com

     

    Alan



  • 7.  Re: PDF Import failed

    Posted 07-30-2019 23:39

    Hi, 

    We have the same problem with one of our clients.

    In his BC the pdf file won´t open and does exactly the as in Patejs case.

    In my my BC the same pdf opens with no problem

     

    Mikko